Intelligent Automation Support Specialist - Power Automate

About This Role

Supporting automated processes and orchestration applications in a live environment is the core of this role, ensuring smooth and reliable operation. This position involves proactive system monitoring, troubleshooting complex incidents, and implementing corrective actions to maintain optimal system functionality. The role suits a specialist who can contribute to continuous improvement initiatives to enhance system performance, reliability, and security.

Responsibilities

• Support and administer the day-to-day running of orchestration and automated processes in the live production environment, monitoring the virtual workforce and ensuring applications operate effectively
• Respond to and resolve orchestration and automation-related incidents promptly, ensuring minimal downtime and swift restoration of services
• Diagnose and resolve complex technical issues in automation workflows, scripts, and orchestration processes
• Develop and maintain scripts to automate routine tasks and reduce manual intervention
• Create and maintain clear, comprehensive documentation for automation and orchestration processes to support knowledge sharing and troubleshooting
• Collaborate closely with cross-functional teams including developers, system administrators, and business stakeholders to resolve production issues and enhance system performance
• Identify opportunities to optimise processes, improving performance, efficiency, and resource utilisation
• Implement changes to automation workflows and orchestration processes, following established change management procedures and ensuring minimal impact on live operations
• Monitor resource utilisation trends to support scalability, stability, and ongoing system reliability

Requirements

• Demonstrated experience working with orchestration and automation technologies, particularly Power Automate (preferred) and Camunda, and strong practical skills in scripting languages including JavaScript and Python
• Two or more years of experience in production support, ideally involving automation and orchestration technologies, with a strong track record of timely incident resolution and a well-developed understanding of incident response frameworks and industry best practices
• 2+ years experience in developing, debugging, and maintaining scripts or code used in automation and BPMN tools, along with a good understanding of version control systems
• Strong interpersonal skills to collaborate with various teams and effectively communicate technical issues and solutions to both technical and non-technical stakeholders
• Experience in implementing changes in a controlled environment, following change management processes, and ensuring minimal disruption to production systems
• Experience with integrating systems to Apigee, CA Layer 7 API Gateway or similar
• Experience in Git and CI/CD tools like Jenkins / Bamboo and knowledge of DevOps processes
• First degree level (Bachelor's degree) or equivalent

Nice to have:

• Experience in AWS Cloud, Java, Terraform, Oracle database
• Knowledge of the financial service industry

Important Details

• Reports To: Intelligent Automation Support Manager
• Level: Application Support - 3

About the Company

Fidelity has been helping clients build better financial futures for over 50 years by working together and supporting each other globally. The Enterprise Process team provides groundbreaking solutions to deliver sustainable business value by combining human and digital workforces, aiming to respond and adapt in an evolving ecosystem to achieve strategic goals, deliver best-in-class service to clients, and provide growth opportunities for employees.