This administrative role supports the Hospital Discharge Team at the UHLG Royal Liverpool site, providing essential administrative support to the multidisciplinary team in facilitating safe and timely patient discharge from the hospital. The administrator will help coordinate patients through the discharge process, ensuring effective communication between various teams and partners, and supporting a "Home First" and "Discharge to Assess" approach.
Responsibilities
Provide administrative support to the Hospital Discharge Team in the coordination and progression of patient discharges
Support the identification, tracking, and progression of patients requiring input from the Hospital Discharge Team
Support ward teams and Complex Discharge Nurses with the administrative elements of discharge planning and onward referrals
Assist with the coordination of referrals to community, social care, and other relevant services in accordance with agreed processes
Ensure relevant information is communicated promptly to the appropriate teams and partner organisations to minimise avoidable delays
Monitor outstanding administrative actions relating to discharge and follow these up with the appropriate service or professional
Support the timely transition of patients from the acute hospital setting to the appropriate community setting or onward service
Escalate identified delays, incomplete information, or barriers to discharge to the appropriate member of the Hospital Discharge Team
Contribute to a "Home First" and "Discharge to Assess" approach, supporting timely discharge once patients are clinically ready to leave hospital
Act as a key administrative point of contact for the Hospital Discharge Team
Maintain effective communication with ward teams, Complex Discharge Nurses, therapists, social workers, community teams, Local Authorities, and other system partners
Respond to telephone, electronic, and face-to-face enquiries in a professional, courteous, and sensitive manner
Receive, record, and communicate messages accurately, ensuring urgent matters are escalated appropriately
Liaise with internal and external services to obtain or communicate information required to progress discharge arrangements
Support effective multidisciplinary and multi-agency communication, recognising the need to maintain appropriate confidentiality at all times
Communicate sensitively and professionally with patients, relatives, and carers when required, referring clinical or complex queries to an appropriate member of the clinical team
Maintain accurate, contemporaneous, and complete administrative records relating to discharge activity
Accurately input and update information on relevant Trust systems in accordance with local procedures
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Support the maintenance of patient tracking information to provide the team with an accurate picture of current discharge activity
Undertake general administrative duties including correspondence, electronic documentation, scanning, filing, and information management as required
Support the preparation and distribution of documentation associated with referrals and transfers of care
Provide administrative support for meetings, huddles, or other discharge-related activities where required, including recording agreed actions
Maintain organised electronic and paper-based records in accordance with Trust information governance and records-management requirements
Plan, organise, and prioritise own daily workload, responding flexibly to changing service demands
Manage competing priorities within a busy operational discharge environment
Identify urgent administrative actions that could affect a patient's discharge and ensure these are progressed or escalated appropriately
Work independently within clearly defined procedures while recognising when advice or support is required
Provide appropriate administrative support across the Hospital Discharge Team according to operational demand
Work collaboratively with administrative colleagues to maintain appropriate service cover and continuity
Support the collection and maintenance of accurate information relating to discharge activity and service performance
Assist with audits, data collection, and quality improvement initiatives within the Hospital Discharge Team
Support the team in identifying administrative issues that may contribute to delays or duplication within discharge processes
Contribute to the implementation of agreed improvements to administrative processes
Participate in team meetings and contribute constructively to discussions regarding service delivery and improvement
Maintain patient confidentiality and handle sensitive information appropriately at all times
Work within the boundaries of the Band 3 administrative role and not provide clinical advice or make clinical decisions
Recognise situations requiring clinical or senior input and escalate promptly to the appropriate member of staff
Maintain a professional and respectful approach when dealing with patients, families, colleagues, and partner organisations
Demonstrate awareness of equality, diversity, and inclusion and ensure patients, carers, and colleagues are treated with dignity and respect
Comply with relevant Trust policies, procedures, and statutory requirements
Undertake mandatory training and maintain competencies appropriate to the role
Demonstrate a commitment to personal development and actively participate in supervision, appraisal, and development opportunities
Undertake other administrative duties appropriate to the Band 3 role as reasonably required to support the effective operation of the Hospital Discharge Team
About the Company
Liverpool University Hospitals NHS Foundation Trust comprises Aintree University Hospital, Broadgreen Hospital, and Royal Liverpool University Hospital. It is part of NHS University Hospitals of Liverpool Group, formed on 1 November 2024 from the coming together of LUHFT and Liverpool Women’s NHS Foundation Trust. The Group is one of the largest employers in the region, with over 16,800 colleagues dedicated to caring for communities, providing general and emergency hospital care, alongside highly specialised regional services for more than two million people in the North West. Aintree University Hospital is the single receiving site for adult major trauma patients in Cheshire and Merseyside. Broadgreen Hospital is home to elective surgical, diagnostic, and treatment services. Liverpool Women’s Hospital specialises in the health of women and babies, delivering over 7,200 babies each year. The Royal Liverpool University Hospital is the largest hospital in the country to provide inpatients with 100% single bedrooms and focuses on complex planned care and specialist services.
The NHS was launched in 1948.
It was born out of a long-held ideal that good healthcare should be available to all, regardless of wealth – one of the NHS's core principles.
