About This Role
The Insurance Agent provides excellent service to members seeking information on insurance products, securing new policies, and maintaining existing ones. This role involves analyzing member needs, providing individualized advice on insurance products, and acting as a member advocate with insurance carriers. It suits a service-oriented individual with strong knowledge of personal lines insurance.
Responsibilities
- Provide excellent service to members seeking information on insurance products offered through SchoolsFirst Insurance Services
- Secure new policies, providing the most favorable coverage, cost, and terms for Property and Casualty insurance products for members
- Maintain and update policies in relation to securing new policies
- Serve prospective members through various service channels (phone, in-person, digitally) to discuss personal lines insurance needs and financial information
- Analyze information collected from current and prospective members and compare and evaluate possible insurance products
- Develop individualized advice and strategies for each member based upon their insurance and financial status, risk tolerance, and objectives
- Explain and discuss with members the advantages and disadvantages of various insurance products
- Provide individualized advice and recommendations to members on the purchase of insurance products, ensuring consistent, accurate, timely, and pertinent communication
- Prepare quotes for members and determine the best options available
- Work directly with insurance carriers as a member advocate, which may involve premium cost discussions and securing policy agreements despite various risks
- Process changes/endorsements including address changes, addition and deletion of vehicles and drivers, mortgage changes, and coverage changes in relation to securing new policies
- Follow up with carriers to ensure changes/endorsements are processed timely and accurately
- Address insurance company memos such as requests for exclusion forms, employment information, undeliverable mail, and inquiries of potential household members
- Submit complete and accurate applications to underwriting or to process endorsements, which includes: ordering and reviewing reports (Motor Vehicle Report (MVR), Comprehensive Loss Underwriting Exchange (CLUE), Riskmeter, Earthquake and Flood zones) to determine which company to write policy with; processing replacement cost calculation; explaining the process and completing application and payment options; binding coverage; issuing evidence of property insurance to escrow and invoice for insurance premium; issuing SR fillings; quoting, processing and submitting endorsements
- Handle day-to-day administrative functions including member service follow up
- Provide consultative services to members regarding Credit Union products and services by assessing needs, addressing concerns, and gaining agreement
