About This Role
Designing and developing engaging, interactive, and scalable learning content is the core of this role, ensuring alignment with organizational SOPs, training standards, and business requirements. This position converts process knowledge and documentation into learner-friendly digital training experiences that support capability development, on-the-job readiness, and workforce scalability.
Responsibilities
- Develop engaging training content using tools such as Canva, Articulate Storyline/Rise, LMS platforms, and other digital learning tools
- Convert SOPs and process documentation into interactive learning modules, e-learning content, simulations, and assessments
- Leverage AI tools such as ChatGPT, Gemini, Claude, and other AI-enabled content/design tools to accelerate content creation, learning design, assessments and quizzes, scenario-based simulations, and training modernization initiatives
- Continuously explore innovative learning approaches to improve learner engagement, content scalability, and training efficiency
- Support transition from traditional instructor-led training to digital and interactive learning
- Improve learner engagement through visual learning, scenario-based learning, and microlearning approaches
- Ensure training content is easy to understand, interactive, and scalable
- Develop LMS-compatible learning modules
- Organize and maintain digital learning assets
- Support implementation and enhancement of LMS initiatives
- Work closely with Process Excellence Lead for process accuracy
- Collaborate with SOP Governance Specialist for documentation standards
- Partner with Global Training Leader for learning design strategy
- Incorporate QA insights, process updates, and business feedback into training content
- Create knowledge checks, assessments, and simulated learning environments
- Support development of non-client dependent OJT learning models
- Ensure consistency in design standards
- Maintain content version control
- Provide regular updates to learning material
- Maintain alignment with SOP updates, process changes, and organizational standards
Requirements
- 2 to 5 years of experience in instructional design, e-learning content development, and training content development
- Experience in creating digital learning content preferred
- Exposure to AI-assisted content development tools preferred
- RCM/Healthcare domain knowledge preferred (not mandatory)
Important Details
- Shift timings: Day shift
- Schedule: Monday - Friday
About the Company
