Instructional Designer

About This Role

Instructional Designers are responsible for designing, developing, maintaining, and continuously improving learning solutions and technology experiences that build capability for store teams. This role combines instructional design expertise, learning systems administration, reporting, and stakeholder partnership to deliver measurable learning outcomes.

Responsibilities

• Design, develop, and maintain engaging digital learning solutions using Articulate Rise, Storyline, Vyond, and other authoring tools
• Create job aids, guides, reference materials, videos, and microlearning resources that grow learner capability
• Ensure all learning content is accessible, inclusive, engaging, and aligned with business needs
• Partner with Retail Operations, HR, Clinical, and business stakeholders to identify learning needs and capability gaps
• Support the ongoing enhancement of learning programs and resources across the retail learning journey
• Evaluate learning effectiveness and continuously refine content to improve learner outcomes and business impact
• Act as the LearnAmp (LMS) subject matter expert and system administrator
• Manage course uploads, pathways, permissions, configurations, and learning records
• Provide user support, troubleshoot issues, and partner with vendors on enhancements and upgrades
• Support the deployment and adoption of learning solutions across store teams and stakeholders
• Develop and maintain dashboards, reports, and scorecards for leaders and stakeholders
• Analyze completion, compliance, engagement, assessment, and capability data
• Measure and communicate the effectiveness of learning initiatives using actionable insights
• Lead testing, feature implementation, and continuous improvement activities within learning technologies
• Build strong relationships across Retail Operations, HR, Clinical, and other functions
• Provide guidance on LearnAmp functionality, reporting, and learning best practices
• Promote a One Team approach to Retail Team Member Development and support organizational learning objectives

Requirements

• 5+ years of experience in learning and development, instructional design, or eLearning development, ideally within a retail or customer-focused environment
• Advanced experience with e-learning authoring tools and video animation platforms, Microsoft Suite, and related digital learning tools
• Strong understanding of adult learning principles and a systems approach to training
• Experience creating a wide variety of learning solutions including eLearning, facilitated materials, videos, guides, and webinars
• Strong analytical, reporting, and Excel skills with the ability to interpret learning data and provide insights