Instructional Designer

About This Role

This role involves creating engaging and effective learning experiences for internal and external stakeholders. The Instructional Designer will collaborate with subject matter experts and clients to design and develop innovative learning materials that align with organizational goals and objectives.

Responsibilities

• Design, develop, and update learning solutions in the ID Team Capability Suite to ensure they are engaging, effective, and aligned with learning objectives
• Apply instructional design and adult learning principles to create various types of content, such as eLearning modules, instructor-led training materials, videos, simulations, gamified activities and assessments
• Develop and produce multimedia content, including graphics, videos, animations, and interactive elements to enhance the learning experience and ensure consistency with company branding and WCAG compliance
• Develop and implement assessment methods to measure the effectiveness of training programs and make necessary improvements based on learner feedback
• Collaborate closely with subject matter experts and clients to ensure accurate and relevant content
• Manage multiple instructional design projects simultaneously, ensuring they are completed on time

Requirements

• Bachelor's degree in Instructional Design, Education, or a related field
• At least 3-5 years of experience as an Instructional Designer or similar role
• Proficiency in eLearning authoring tools (e.g. Articulate 360 suite)
• Strong knowledge of instructional design principles and adult learning theories (e.g. ADDIE, SAM)
• Excellent communication and interpersonal skills
• Creative and innovative mindset with the ability to think outside the box
• Project management skills and very high attention to detail
• Multimedia, video editing and graphic design skills are preferred (e.g. Adobe Premiere Pro, After Effects, Illustrator, Photoshop and InDesign)
• Certification in instructional design (e.g. Certified Professional in Learning and Performance - CPLP) is a plus
• Experience in roleplay or tools simulations using AI is a plus

Nice to have:

• Experience designing and developing roleplay simulations using AI tools (e.g., SecondNature, Rehearsal, ChatGPT) or non-AI methods (e.g., branching scenarios, live roleplays)
• Familiarity with scenario-based learning strategies that support skill development in customer service, sales, or technical training environments
• Prior experience creating roleplay flows using interactive platforms or custom-built solutions, including programming simulations via tools like Google Apps Script (e.g., simulating roleplay logic in Google Sheets or Forms with code-driven feedback and flow control)

Benefits

• Work from home

Application Process

• Answer the following questions:
  • Are you willing to work on a night shift schedule?
  • How many years of experience do you have as an Instructional Designer in a BPO set-up?
  • Are you proficient in Articulate 360 (including Storyline and Rise)?
  • How many years of experience do you have using eLearning authoring tools (e.g., Articulate 360)?
  • Do you have strong knowledge of instructional design principles and adult learning theories (e.g., ADDIE, SAM)?
  • Do you have experience creating roleplay scenarios or tool simulations using AI technologies?
  • Are you proficient in multimedia production, video editing, and graphic design tools such as Adobe Premiere Pro, After Effects, Illustrator, Photoshop, and InDesign?
  • Is the email address on your CV active and can be used to contact you regarding next steps?
  • Kindly indicate your desired salary for this role.

About the Company

Qualfon is focused on delivering engaging interactions and positive experiences. Its mission is to help as many people as possible pursue their total vocation by creating an ever-growing number of job opportunities.