Instructional Designer

About This Role

This role involves creating engaging and effective learning experiences for internal and external stakeholders. The Instructional Designer will collaborate with subject matter experts and clients to design and develop innovative learning materials that align with organizational goals and objectives.

Responsibilities

• Design, develop, and update learning solutions in the ID Team Capability Suite to ensure they are engaging, effective, and aligned with learning objectives
• Apply instructional design and adult learning principles to create various types of content, such as eLearning modules, instructor-led training materials, videos, simulations, gamified activities and assessments
• Develop and produce multimedia content, including graphics, videos, animations, and interactive elements to enhance the learning experience and ensure consistency with company branding and WCAG compliance
• Develop and implement assessment methods to measure the effectiveness of training programs and make necessary improvements based on learner feedback
• Collaborate closely with subject matter experts and clients to ensure accurate and relevant content
• Manage multiple instructional design projects simultaneously, ensuring they are completed on time

Requirements

• Bachelor's degree in Instructional Design, Education, or a related field
• At least 3-5 years of experience as an Instructional Designer or similar role
• Proficiency in eLearning authoring tools (e.g. Articulate 360 suite)
• Strong knowledge of instructional design principles and adult learning theories (e.g. ADDIE, SAM)
• Excellent communication and interpersonal skills
• Creative and innovative mindset with the ability to think outside the box
• Project management skills and very high attention to detail
• Multimedia, video editing and graphic design skills are preferred (e.g. Adobe Premiere Pro, After Effects, Illustrator, Photoshop and InDesign)
• Certification in instructional design (e.g. Certified Professional in Learning and Performance - CPLP) is a plus
• Experience in roleplay or tools simulations using AI is a plus

Nice to have:

• Experience designing and developing roleplay simulations using AI tools (e.g., SecondNature, Rehearsal, ChatGPT) or non-AI methods (e.g., branching scenarios, live roleplays)
• Familiarity with scenario-based learning strategies that support skill development in customer service, sales, or technical training environments
• Prior experience creating roleplay flows using interactive platforms or custom-built solutions, including programming simulations via tools like Google Apps Script (e.g., simulating roleplay logic in Google Sheets or Forms with code-driven feedback and flow control)