Instructional Designer

About This Role

This role focuses on designing, developing, and implementing top-tier customer education experiences for InEight's construction management software. The Instructional Designer will transform complex technical functions into engaging and effective learning solutions, collaborating with subject matter experts and product teams to align content with customer needs and business goals.

Responsibilities

• Collaborate with stakeholders and subject matter experts, including Project Delivery and Product Development teams, to identify requirements, understand product functionality, and support training content design and production
• Identify key learning objectives across various training and audience types
• Take ownership of and participate in the design, development, refinement, and evaluation of software training materials across multiple modules and user roles
• Author, edit, and format scripts, storyboards, tutorials, facilitator guides, quick guides, and in-app resources using software such as MS Word, PowerPoint, and WalkMe
• Develop interactive eLearning content, including simulations and both formal and informal assessment activities, using Articulate RISE and Storyline
• Produce, edit, and refine instructional videos using Camtasia and Wistia
• Build instructional content for hands-on practice labs using Skillable Studio
• Work with the global Customer Education team in publishing and maintaining content for the Learning Management System and online Knowledge Library
• Participate in training needs analyses and review instructional design standards as required

Requirements

• 3+ years' experience in Instructional Design and Training
• Strong skills in developing learning content that enables customers to effectively use complex software solutions
• Intermediate video production skills (experience with Camtasia preferred)
• Intermediate to advanced skills producing eLearning content (experience with Articulate 360 preferred)
• Strong technical writing and visual design skills with exceptional attention to detail
• Experience developing content for and interacting with a Learning Management System
• Creative problem-solving skills to address learning challenges in innovative and meaningful ways
• Advanced Microsoft Word and PowerPoint skills
• Outstanding communication skills with a focus on customer expectations and satisfaction
• Strong time-management skills with the ability to multi-task and work independently
• A comprehensive understanding of adult learning theories and best practices for online and instructor-led training
• Applicants must have the legal right to live and work in Australia permanently