About This Role
Designing, developing, and maintaining high-quality learning content and assessment experiences for underwriting and related teams across APAC is the core of this role. Working with various stakeholders, this position translates underwriting strategy, product changes, and system releases into scalable blended-learning solutions that drive measurable behavior change and certification outcomes.
Responsibilities
- Analyze capability needs and translate them into clear learning objectives and measurable outcomes in line with the APAC underwriting competency framework
- Design and build blended learning solutions: microlearning, e-learning, facilitator guides, virtual workshops, case-based learning, simulations, and assessments
- Create practical job aids, role checklists, quick reference guides, and scenario libraries that support on-the-job learning and delegated decision-making
- Maintain and version-control a central curriculum library (SharePoint/LMS), ensuring content is up-to-date with product, system, and regulatory changes
- Curate and adapt global learning assets for APAC markets, localizing where required for regulatory or market nuance
- Design robust assessments and pass/fail criteria linked to role-based certification levels; collaborate with managers on on-the-job assessment rubrics and observational checks
- Support periodic review and validation of certification standards and re-certification requirements
- Develop e-learning using authoring tools (those used by Liberty or where applicable Articulate 360, Captivate, Rise or equivalent) and coordinate media production (video, animations, interactive scenarios)
- Work with LMS admin to publish courses, configure learning paths, automate enrollments, and ensure tracking for compliance and reporting
- Ensure learning content is compliant, mobile-friendly, and accessible
- Partner with Underwriting SMEs, Product, Technology, Claims, and Legal/Compliance to convert technical content into applied learning experiences
- Run SME workshops to extract real case examples, acceptance criteria, and assessment materials
- Liaise with country learning leads and managers to pilot content and refine for local adoption
- Implement Kirkpatrick-style evaluation: collect learner feedback, measure behavior change, and connect learning outcomes to KPIs (time-to-productivity, reduced exceptions)
- Maintain a content improvement backlog informed by adoption scorecards, business feedback, and system/product changes
- Manage small-medium design projects end-to-end, maintaining schedules, budgets, and quality
- Coordinate external vendors (video producers, voice-over artists, specialist facilitators) when required and ensure deliverables meet quality and compliance needs
Requirements
