About This Role
This role focuses on delivering scalable and impactful training solutions that enhance knowledge retention and simplify complex concepts as part of the Global Operations Training team. Key responsibilities include managing the full lifecycle of training programs, from identifying skill gaps to designing and delivering high-quality instructional materials. The role also includes performing administrative duties related to Digital University, such as ensuring compliance, maintaining content relevancy, and effective tracking of training outcomes.
Responsibilities
- Collaborate with departmental managers, HR, and regional/local operations teams to identify training needs and skill gaps
- Conduct surveys, interviews, and assessments to gather insights into current and future training requirements
- Analyze findings to prioritize skills and knowledge gaps that must be addressed through targeted training initiatives
- Partner with global and regional training teams to design and develop comprehensive programs and materials, such as manuals, online modules, videos, and instructor-led sessions
- Work closely with subject matter experts and stakeholders to ensure training content is relevant, effective, and tailored to technical and non-technical roles
- Customize training programs as needed to address the specific requirements of different roles within the organization
- Develop engaging and visually appealing instructional materials, including virtual and in-person instructor-led courses, eLearning modules, and multimedia resources
- Ensure all content simplifies complex concepts, enhances knowledge retention, and supports effective knowledge transfer
- Adhere to industry standards and best practices for instructional design to deliver high-quality, user-friendly training solutions
- Oversee the daily operations of Digital University, including user support, compliance management, and content updates
- Track, monitor, and report on training programs, including participation, completions, certifications, and evaluations
- Regularly review and update content, ensuring outdated materials are archived or inactivated to maintain the platform’s relevance and effectiveness
- Partner with stakeholders across all levels and regions to ensure alignment of training initiatives with organizational goals
- Build strong, open communication channels with subject matter experts, regional teams, and operational leaders
- Foster a collaborative approach to delivering impactful and scalable training solutions globally
Requirements
- Bachelor’s Degree or equivalent work experience in Education, Instructional Design, or related field
- Significant experience building learning and development programs in a technical field
