Instructional Designer

About This Role

This role involves designing high-impact learning experiences for employees, clients, and partners to understand EliseAI's conversational AI platform. The Instructional Designer will create clear, effective learning content, from guides and product walkthroughs to internal training modules and scalable enablement assets. This position is suited for someone who thrives in a fast-moving environment and enjoys translating complex ideas into intuitive learning experiences.

Responsibilities

• Design and develop instructional content that supports onboarding, internal enablement, and product education
• Partner with subject matter experts and cross-functional teams to gather requirements, validate technical accuracy, and co-create engaging learning experiences
• Write scripts for training videos, product walkthroughs, demos, and other educational content
• Translate complex workflows and product features into clear, actionable, and engaging learning experiences
• Create interactive guides, video explainers, motion graphics, and live training materials to support feature rollouts
• Leverage Figma to design clean, branded layouts, prototypes, and learning templates
• Use motion and visual storytelling to make key concepts memorable and easy to grasp
• Conduct needs assessments, learner research, and usability testing to ensure solutions drive measurable impact
• Establish and evolve frameworks, templates, and systems to accelerate content creation and improve scalability
• Regularly audit and iterate content to ensure accessibility, usability, and alignment with business goals

Requirements

• 3+ years of experience in instructional design, learning experience design, or enablement in a SaaS or tech environment
• Strong understanding of adult learning principles, instructional design best practices, and performance-based learning
• Proficiency in Figma for visual design, prototyping, and collaboration
• Experience with e-learning and motion design tools (e.g., Articulate 360, Rise, Storyline, Camtasia, After Effects, Premiere Pro)
• Ability to translate technical and operational concepts into intuitive learning assets
• Excellent communication and storytelling skills across visual, written, and verbal mediums
• Ability to work autonomously, manage multiple priorities, and thrive in a fast-paced, evolving environment
• Familiarity with accessibility standards (WCAG), SCORM/xAPI, and learner feedback loops

Nice to have:

• A degree in Instructional Design, Interaction Design, HCI, or a related visual or digital design field
• Experience designing education or onboarding experiences for B2B SaaS
• Background in motion, interaction, or visual storytelling