Instructional Designer

About This Role

This role enables employees, clients, partners, and internal personnel to effectively learn, use, and support the configuration of Life Solutions platforms and products. The Instructional Designer and Business Configuration Analyst Trainer analyzes performance and learning needs, then designs, develops, delivers, deploys, and continuously improves accessible business and technical learning programs for various audiences. Reporting to the Life Solutions Business Program Training Leader, the role independently executes approved instructional design, training, and configuration assignments within established standards.

Responsibilities

• Conduct performance and learning-needs analysis; identify audiences, desired behaviors, constraints, and success measures; and recommend the appropriate learning solution
• Apply instructional design frameworks such as ADDIE, SAM, or agile learning design and write measurable objectives aligned to assessment and business outcomes
• Create design documents, detailed storyboards, scripts, prototypes, interaction specifications, assessments, and production-ready assets
• Develop responsive eLearning, microlearning, simulations, videos, job aids, instructor-led materials, and virtual learning using modern authoring and multimedia tools
• Collaborate with subject-matter experts to gather, synthesize, validate, and simplify technical or business content while managing review and approval cycles
• Configure, publish, test, and maintain learning content in an LMS, including course metadata, enrollment rules, assessments, completion criteria, version control, and reporting
• Package and troubleshoot standards-based learning content, including SCORM and xAPI where applicable, and perform functional, editorial, accessibility, and cross-browser quality assurance
• Manage multiple projects from intake through deployment, maintaining schedules, documentation, risk logs, stakeholder communications, and scope of discipline
• Use learner feedback, assessment results, LMS data, and business-performance indicators to evaluate effectiveness and recommend improvements

Requirements

• Bachelor’s degree in instructional design, education, learning technology, communications, psychology, or a related field, or equivalent practical experience
• Two to four years of experience designing and developing workplace learning, eLearning, or blended learning solutions
• Demonstrated foundation in storyboarding, scriptwriting, assessment design, and translating complex material into learner-centered experiences
• Hands-on experience with at least one major authoring suite, such as Articulate 360 or Adobe Captivate, and a learning management system
• Working knowledge of LMS course administration, content testing, completion tracking, and reporting
• Portfolio demonstrating instructional rationale and finished work, such as eLearning modules, storyboards, job aids, videos, or facilitator materials