Installation and Repair Technician

Posting Summary

Working Title

Installation and Repair Technician

Role Title

Info Technology Specialist I

Role Code

39111-SW

FLSA

Nonexempt

Pay Band

04

Position Number

295W5127

Agency

Tidewater Community College

Division

Tidewater Community College (Div)

Work Location

Chesapeake - 550

Hiring Range

$21.99 per hour, part time

Emergency/Essential Personnel

No

EEO Category

3-Technicians

Full Time or Part Time

Part Time

Does this position have telework options? -Telework options are subject to change based on business needs-

No

Does this position have a bilingual or multilingual skill requirement or preference?

No

Work Schedule

29 hours per week
Monday through Thursday 8:30 AM – 3:00 PM and
Friday 8:30 AM –2:00 PM

Sensitive Position

No

Job Description

Tidewater Community College has served South Hampton Roads – both students and employers – for 50 years. It has grown from 1 campus into a regional educational and economic force. TCC is the largest provider of higher education and workforce services in Hampton Roads, enrolling nearly 25,000 students in 2024-25. Founded in 1968 as a part of the Virginia Community College System, Tidewater Community College (TCC) services South Hampton Roads with 4 campuses in Chesapeake, Norfolk, Portsmouth, and Virginia Beach, 7 regional centers and 2 important cultural institutions. The college had 3,399 graduates in 2024-2025, 40 percent of whom pursued degrees that would let them transfer to 4-year institutions. Of South Hampton Roads residents enrolled in higher education 33% enrolled at TCC. TCC’s institutional accreditation is affirmed through 2027 by the Southern Association of Colleges and Schools Commission on Colleges.

Job Description Summary:
The part-time Installation and Repair Technician (IRT) reports directly to the Supervisor of Desktop Services. Performs on-site and in-shop inspection, installation, testing, and repair of telecommunications and microcomputer devices and peripheral equipment in support of a multi-vendor, multi-protocol, voice, video, and data network. IRT’s provide professional, courteous, and timely end user support to the college’s staff, faculty, and students.

This position has been designated an essential position. The employee filling this position may be required to report to work or otherwise fulfill the responsibilities of the position in the event of a college/campus closure due to weather or other emergent condition(s).

Functional Responsibilities:

• The part-time IRT is accountable for maintaining the security and confidentiality of any proprietary or sensitive information or data in any medium regarding the college or its students, faculty, or staff.
• Assists in ensuring desktop standardization, and performance.
• Utilizes diagnostic and data recovery software to install, setup, and configure common application software packages and operating systems (i.e. Microsoft Windows 10 and Apple).
• Assists in performing setup and maintenance of network interface systems (i.e. Ethernet, Fast Ethernet, etc.).
• Tests wiring, IP telephone equipment and peripherals for switched and non-switched services (voice, data, and video).
• Duties include, but are not limited to, interpretation of written requests; coordination of work with customers; installation or repair of requested services; documentation; interaction/communications with Telecom, Network, and Support Specialists regarding such services

Special Assignments

May be required to perform other duties as assigned. May be required to assist the agency or state government generally in the event of an emergency declaration by the Governor.

KSA's/Required Qualifications

• Knowledge of personal computers, operating systems, peripheral devices, and desktop computer applications, including Apple OS, Windows 10, and Microsoft Office 2016/2019.
• Basic knowledge of local area networks, including Telecommunications Protocol/Internet Protocol (TCP/IP) and its application in a large WAN/LAN environment.
• Basic knowledge of Anti Virus and Network Security Scanning Software.
• Ability to install, troubleshoot, and repair desktop computers, operating systems, and peripherals.
• Strong verbal and written communication skills sufficient to interact with a variety of end users and other technical staff.
• Ability to establish and maintain cooperative working relationships with those contacted in the course of a work assignment and to participate as a member of a cross-departmental project team.
• Ability to work under pressure, meet inflexible deadlines, deal with difficult situations while maintaining composure, and handle multiple tasks simultaneously while meeting day-to-day needs.
• Ability to work independently or as a member of a team without direct supervision.
• Basic knowledge of the concepts of Voice Over IP for Ethernet networks.

Additional Considerations

As delineated in the Required Qualifications section.

Operation of a State Vehicle

No

Supervises Employees

No

Required Travel

N/A

Posting Detail Information

Posting Number

WGE_3429P

Recruitment Type

General Public - G

Number of Vacancies

1

Position End Date (if temporary)

Job Open Date

09/03/2026

Job Close Date

09/22/2026

Open Until Filled

No

Agency Website

TCC.EDU

Contact Name

Lizette White

Email

Jobs@tcc.edu

Phone Number

Special Instructions to Applicants

In support of the Commonwealth’s commitment to inclusion, we are encouraging individuals with disabilities to apply through the Commonwealth’s Alternative Hiring Process. To be considered for this opportunity, applicants will need to provide their AHP Letter (formerly called a Certificate of Disability) provided by the Department for Aging & Rehabilitative Services (DARS), or the Department for the Blind & Vision Impaired (DBVI). Service-Connected Veterans may also apply via the AHP if they also provide an AHP Letter. To request an AHP Letter, use this link:

Additional Information

This position has been designated an essential position. The employee filling this position may be required to report to work or otherwise fulfill the responsibilities of the position in the event of a college/campus closure due to weather or other emergent condition(s).

Background Check Statement Disclaimer

The selected candidate’s offer is contingent upon the successful completion of a criminal background investigation, which may include: fingerprint checks, local agency checks, employment verification, verification of education, credit checks (relevant to employment). Additionally, selected candidates may be required to complete the Commonwealth’s Statement of Economic Interest. For more information, please follow this link: http://ethics.dls.virginia.gov/

EEO Statement

The Virginia Community College System (VCCS) provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, political affiliation, veteran status, sexual orientation, gender identity or other non-merit factors.

ADA Statement

The Virginia Community College System (VCCS) is an Equal Employment Opportunity employer and complies with the Americans with Disabilities Acts (ADA and ADAAA), to provide, reasonable accommodation to applicants in need of access to the application, interviewing, and selection processes when requested.

E-Verify Statement

VCCS uses E-Verify to check employee eligibility to work in the United States. You will be required to complete an I-9 form and provide documentation of your identity for employment purposes.