About This Role
This Inside Sales Representative role is a hands-on, customer-focused sales position within an established company specializing in HDPE pipe systems and related industrial products and services. You will work closely with the Outside Sales team to support existing customers, prepare quotes, process orders, and identify opportunities to grow business. The ideal candidate will enjoy building customer relationships, solving problems, and managing multiple priorities in a fast-paced environment.
Responsibilities
- Partner closely with Outside Sales, customers, vendors, Accounting, Shipping, and Operations to support sales activity and keep customer orders moving from initial quote through delivery
- Promote the company’s HDPE pipe products and related services to existing and prospective customers
- Prepare and process customer quotes accurately and efficiently
- Follow up on outstanding quotes to identify opportunities and close sales
- Support Outside Sales Representatives with customer accounts, pricing, quotes, and order information
- Build and maintain relationships with customers to encourage repeat business and long-term account retention
- Identify new sales opportunities through existing customers, business directories, referrals, and other sources
- Conduct outbound sales calls and prospect for new business
- Identify opportunities to upsell additional products and services
- Contact vendors to compare pricing, product availability, and lead times
- Negotiate and coordinate with vendors to help secure competitive pricing
- Process customer orders and purchase orders accurately and promptly
- Coordinate with Accounting to establish new customer accounts and verify creditworthiness
- Prepare rental paperwork and technical documentation as needed
- Assist with simple drawings for in-house fabrication projects
- Process Material Test Reports (MTRs) and Certificates of Compliance (COCs) when requested by customers
- Coordinate with the Shipping Department to ensure orders are shipped accurately and on time
- Obtain freight quotes and schedule shipments with freight brokers
- Track purchase orders, follow up on deliveries, and confirm direct shipments are received
- Process completed technical jobs for invoicing
- Resolve customer questions, order issues, and shipment concerns
- Maintain accurate customer information, order details, and sales activity
Requirements
- Organized, responsive, detail-oriented, and comfortable taking initiative without needing constant direction
Benefits
- Uncapped monthly commission
