About the role
Job Summary
The Inside Sales Representative is responsible for the growth of new and assigned customer accounts within the assigned territory by promoting our product lines and targeting business opportunities for sales growth. The Inside Sales Representative will grow profitable sales within a strategic and opportunistic segment. The ISR will guide our customers through the process of purchasing metal products. The ISR must generate value added business, introduce products to established clients, and help resolve any conflicts or customer concerns with the coordination of the Account Representatives and Sales Manager. The Inside Sales Representative will have a full understanding of sales, customer relations, steel fabrication and safety.
Physical Requirements
Stand or Sit(Stationary position), Walk(Move, Traverse), Use hand/fingers to handle or feel (Operate, Activate, Use, Prepare, Inspect, Place, Detect, Position), Talk/hear(Communicate, Detect, Converse with, Discern, Convey, Express oneself, Exchange information), See (Detect, Determine, Perceive, Identify, Recognize, Judge, Observe, Inspect, Estimate, Assess), Repetitive Motion
Function in the Job
- Prospect new customers and accounts
- Welcome and Identify Customer needs
- Selling existing and new accounts via phone
- Monitor inventory to ensure product is in stock
- Meet or exceed sales goals
- Large call volume required
- Enter and process customer orders
- Executes sales cancellations or changes in the sales orders, and communicates the changes with the affected internal departments
- Monitors, analyzes and communicates sales data to contribute to production service schedule.
- Articulates the benefits of products to prospective customers relative to the customer’s needs via the telephone.
- Resolves customer service issues as needed
- Offer Value Added Services and JIT programs to ensure goals are met
- Prepares quotes and enters orders based on customer requirements
- Maintains a high level of professionalism
- Follow up with customers regarding quotations and outcalls to customers to generate additional inquiries.
Required Skills
- Bachelor’s Degree or equivalent work related experience preferred
- Proven track record of cold calling a plus
- Sales skills & experience a plus
- Exceptional time management
- Excellent phone presentation skills required
- Good computer and analytical skills
- Excellent interpersonal and communication skills required
- Must be able to learn and get up to speed quickly
- Ability to adapt to a rapidly evolving market
- Proven track record of prospecting
- Must be a self-starter and highly motivated individual
- Ability to work well with minimal supervision in a fast paced environment
- Ability to prioritize work and manage numerous tasks
- Strong mathematical ability
- Ability to resolve customer concerns in an expeditious and tactful manner
- Previous steel sales experience helpful
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