Inside Sales Representative

About This Role

Inside Sales Representatives are responsible for proactive telephone and email sales and marketing efforts to increase profitable sales. The main duties include establishing and maintaining customer relationships, processing quotes and orders, pursuing product and application knowledge, and prospecting for organic growth from the existing customer base.

Responsibilities

• Process telephone orders by quoting product prices, delivery specifications, and payment terms and by offering substitute products where appropriate
• Assist outside sales personnel by processing priority transactions
• Utilize company digital tools to sell, market, promote, demonstrate products, answer technical questions, and increase business through product sales to new customers and through additional sales to existing customers
• Prospect for new accounts within a specified geographical territory
• Manage a defined customer base and establish and maintain customer relationships
• Learn and evaluate customer operations to aid in identifying customer objectives, requirements, and preferences
• Close orders and resolve customer issues promptly using root-cause analysis
• Process product quotations/proposals and provide continuous follow up throughout the completion of the customer's purchasing cycle
• Gather and report to management information regarding the company, competitors, pricing, products, and current and future market trends
• Participate in product meetings, product and process seminars and product training to enhance and maintain personal and product knowledge
• Pursue product applications utilizing personal knowledge, internal specialists or other internal resources, vendor representatives and other available sources
• May be required to perform other job functions within a branch when required including but not limited to counter sales, preparing and filling orders and/or receiving, stocking, staging, and shipping material, and maintaining branch equipment
• Other duties as assigned

Requirements

• 2+ years of customer service, sales, or electrical distribution experience
• High School or GED
• Ability to handle basic/intermediate issues and problems
• Basic/intermediate product and application knowledge essential
• Ability to exhibit a positive, friendly, and helpful attitude with customers and to be sensitive to their needs
• Customer oriented and motivated with excellent communication, presentation, organization, and problem-solving skills
• Ability to prioritize and manage multiple tasks and deadlines
• Excellent negotiation skills, interpersonal skills, and ability to drive decisions with influence
• Highly self-motivated