Inside Sales Representative

About This Role

Joining the Rexel USA team in Lexington, KY, the Inside Sales Representative is responsible for proactive telephone and email sales and marketing to increase profitable sales. This role focuses on establishing and maintaining customer relationships, processing quotes and orders, and prospecting for organic growth from the existing customer base.

Responsibilities

• Process telephone orders by quoting product prices, delivery specifications, and payment terms, and by offering substitute products where appropriate
• Assist outside sales personnel by processing priority transactions
• Utilize company digital tools to sell, market, promote, and demonstrate products, answer technical questions, and increase business through product sales to new customers and through additional sales to existing customers
• Prospect for new accounts within a specified geographical territory
• Manage a defined customer base and establish and maintain customer relationships
• Learn and evaluate customer operations to aid in identifying customer objectives, requirements, and preferences
• Close orders and resolve customer issues promptly using root-cause analysis
• Process product quotations/proposals and provide continuous follow up throughout the completion of the customer's purchasing cycle
• Gather and report to management information regarding the company, competitors, pricing, products, and current and future market trends
• Participate in product meetings, product and process seminars, and product training to enhance and maintain personal and product knowledge
• Pursue product applications utilizing personal knowledge, internal specialists or other internal resources, vendor representatives, and other available sources
• May be required to perform other job functions within a branch when required, including but not limited to counter sales, preparing and filling orders and/or receiving, stocking, staging, and shipping material, and maintaining branch equipment
• Other duties as assigned

Requirements

• 2+ years of customer service, sales, or electrical distribution experience
• High School Diploma or GED
• Ability to handle basic/intermediate issues and problems
• Basic/intermediate product and application knowledge essential
• Ability to exhibit a positive, friendly, and helpful attitude with customers and to be sensitive to their needs
• Customer oriented and motivated with excellent communication, presentation, organization, and problem-solving skills
• Ability to prioritize and manage multiple tasks and deadlines
• Excellent negotiation skills, interpersonal skills, and ability to drive decisions with influence
• Highly self-motivated
• Familiar with Microsoft Office as well as relevant ERP systems and Customer Relation Management Tools (CRM)
• Ability to work overtime as needed
• Must be able to remain in a stationary position - Constantly – at least 51%
• Must be able to move about inside/outside office or work location - Frequently – 21% to 50%
• Operates a computer and other office machinery - Constantly – at least 51%
• Must be able to crouch down to stock shelves, pick up boxes, or position oneself to maintain computers in the lab/under desks/in server closet - Occasionally – up to 20%
• Must be able to ascend/descend on a ladder, forklift, pallet jack, or other warehouse equipment - Occasionally – up to 20%
• Must be able to use senses to effectively communicate with co-workers and clients and detect hazardous conditions - Occasionally – up to 20%
• Ability to lift up to 10 pounds - Frequently – 21% to 50%
• Ability to lift up to 25 pounds - Frequently – 21% to 50%
• Ability to lift up to 50 pounds - Occasionally – up to 20%

Benefits

• Medical, Dental, and Vision Insurance
• Life Insurance
• Short-Term and Long-Term Disability Insurance
• 401K with Employer Match
• Paid vacation and sick time
• Paid company holidays plus flexible personal days per year
• Tuition Reimbursement
• Health & Wellness Programs
• Flexible Spending Accounts
• HSA Accounts
• Commuter Transit Benefits
• Additional Optional Insurance such as Pet Insurance, Legal Assistance, Critical Illness, Home and Auto Insurance
• Employee Discount Programs
• Professional Training & Development Programs
• Career Advancement Opportunities

Important Details

• Working environment: Exposed to unpleasant or disagreeable physical environment such as high noise level and/or exposure to heat and cold - Occasionally – up to 20%
• Working environment: Handles or works with potentially dangerous equipment - Occasionally – up to 20%
• Working environment: Travels to offsite locations - Occasionally – up to 20%

About the Company

Rexel USA is one of the largest distributors of electrical products, data communication, wireless communication, and related supplies in the United States. It operates its electrical distribution business through eight Regions under various banner and trade names, including Rexel, Rexel Automation, Gexpro, Mayer, Talley, and Platt Electric Supply. In addition to an online store, Rexel USA has a distribution network of over 460 warehouse storefront locations throughout the U.S.