Joining the Rexel USA team in Lexington, KY, the Inside Sales Representative is responsible for proactive telephone and email sales and marketing to increase profitable sales. This role focuses on establishing and maintaining customer relationships, processing quotes and orders, and prospecting for organic growth from the existing customer base.
Responsibilities
Process telephone orders by quoting product prices, delivery specifications, and payment terms, and by offering substitute products where appropriate
Assist outside sales personnel by processing priority transactions
Utilize company digital tools to sell, market, promote, and demonstrate products, answer technical questions, and increase business through product sales to new customers and through additional sales to existing customers
Prospect for new accounts within a specified geographical territory
Manage a defined customer base and establish and maintain customer relationships
Learn and evaluate customer operations to aid in identifying customer objectives, requirements, and preferences
Close orders and resolve customer issues promptly using root-cause analysis
Process product quotations/proposals and provide continuous follow up throughout the completion of the customer's purchasing cycle
Gather and report to management information regarding the company, competitors, pricing, products, and current and future market trends
Participate in product meetings, product and process seminars, and product training to enhance and maintain personal and product knowledge
Pursue product applications utilizing personal knowledge, internal specialists or other internal resources, vendor representatives, and other available sources
May be required to perform other job functions within a branch when required, including but not limited to counter sales, preparing and filling orders and/or receiving, stocking, staging, and shipping material, and maintaining branch equipment
Other duties as assigned
Requirements
2+ years of customer service, sales, or electrical distribution experience
High School Diploma or GED
Ability to handle basic/intermediate issues and problems
Basic/intermediate product and application knowledge essential
Ability to exhibit a positive, friendly, and helpful attitude with customers and to be sensitive to their needs
Customer oriented and motivated with excellent communication, presentation, organization, and problem-solving skills
Ability to prioritize and manage multiple tasks and deadlines
Excellent negotiation skills, interpersonal skills, and ability to drive decisions with influence
Highly self-motivated
Millions of jobs, with real people getting hired every day
200,000+
New jobs added daily
7,000,000+
Verified job listings
1,000,000+
Tailored applications submitted
Familiar with Microsoft Office as well as relevant ERP systems and Customer Relation Management Tools (CRM)
Ability to work overtime as needed
Must be able to remain in a stationary position - Constantly – at least 51%
Must be able to move about inside/outside office or work location - Frequently – 21% to 50%
Operates a computer and other office machinery - Constantly – at least 51%
Must be able to crouch down to stock shelves, pick up boxes, or position oneself to maintain computers in the lab/under desks/in server closet - Occasionally – up to 20%
Must be able to ascend/descend on a ladder, forklift, pallet jack, or other warehouse equipment - Occasionally – up to 20%
Must be able to use senses to effectively communicate with co-workers and clients and detect hazardous conditions - Occasionally – up to 20%
Ability to lift up to 10 pounds - Frequently – 21% to 50%
Ability to lift up to 25 pounds - Frequently – 21% to 50%
Ability to lift up to 50 pounds - Occasionally – up to 20%
Benefits
Medical, Dental, and Vision Insurance
Life Insurance
Short-Term and Long-Term Disability Insurance
401K with Employer Match
Paid vacation and sick time
Paid company holidays plus flexible personal days per year
Tuition Reimbursement
Health & Wellness Programs
Flexible Spending Accounts
HSA Accounts
Commuter Transit Benefits
Additional Optional Insurance such as Pet Insurance, Legal Assistance, Critical Illness, Home and Auto Insurance
Employee Discount Programs
Professional Training & Development Programs
Career Advancement Opportunities
Important Details
Working environment: Exposed to unpleasant or disagreeable physical environment such as high noise level and/or exposure to heat and cold - Occasionally – up to 20%
Working environment: Handles or works with potentially dangerous equipment - Occasionally – up to 20%
Working environment: Travels to offsite locations - Occasionally – up to 20%
About the Company
Rexel USA is one of the largest distributors of electrical products, data communication, wireless communication, and related supplies in the United States. It operates its electrical distribution business through eight Regions under various banner and trade names, including Rexel, Rexel Automation, Gexpro, Mayer, Talley, and Platt Electric Supply. In addition to an online store, Rexel USA has a distribution network of over 460 warehouse storefront locations throughout the U.S.
