About This Role
Leading the inside sales and counter operations is the core of this management role, which aims to optimize operations as a long-tenured manager prepares for retirement. This position suits an experienced industry expert and culture setter who can lead a dedicated team in a commercial plumbing and HVAC supply company. For the right candidate, this role offers excellent career progression with the potential to transition into a Branch Manager role.
Responsibilities
- Directly manage and mentor a team of 4 Inside Sales Professionals, 1 Administrator, and 3 Counter Sales Professionals
- Conduct one-on-ones, drive performance reviews, and focus heavily on delegating and developing the next generation of leaders
- Oversee daily quoting processes for commercial and residential plumbing/mechanical contractors, ensuring speed and accuracy
- Act as the natural problem-solver and escalation point for contractor and vendor issues, freeing up executive branch leadership
- Build strong bridges between the sales team and warehouse operations to ensure operations can deliver on promises
- Utilize the branch scoreboard to track metrics like sales volume, year-over-year growth, and gross margin dollars
- Exercise financial acumen regarding vendor negotiations, strategic pricing decisions, and inventory holding choices
- Foster an open-minded, continuous learning environment
- Help the branch adopt new corporate growth strategies and innovative business development ideas
- Perform all other duties as assigned
Requirements
- Deep industry experience in wholesale distribution, commercial/residential plumbing, mechanical systems, or HVAC
- Proven leadership ability to earn the respect of a highly tenured workforce and lead by setting the pace
- High-volume multitasker who thrives when multiple things are coming at them at once and does not get easily overwhelmed by shifting priorities
- Decisiveness and financial acumen, comfortable making and justifying quick pricing decisions while keeping profitability margins in mind
Benefits
- Long-term career advancement opportunities
- Stability and security with a well-established company
- Supportive, values-driven culture where teamwork, respect, and integrity are at the center of everything
- Tiered KPI bonus structure (based on sales, margins, and scoreboard metrics)
- 401(k) Retirement Plan: Company matches 50% of contributions up to 8%
- Medical, Dental & Vision Insurance: Comprehensive coverage options for you and your family
- Short-Term & Long-Term Disability Insurance: Company-paid coverage after one year of employment
- Life Insurance: Company-paid policy equal to 2x your annual salary
- Paid Time Off: Generous vacation and sick leave, plus 10 paid holidays
- Volunteer Day: One fully paid day each year to support a cause that is meaningful to you
Important Details
- Team: 4 Inside Sales Professionals, 1 Administrator, and 3 Counter Sales Professionals
About the Company
For over 100 years, the company has been a trusted, family-owned regional wholesaler and distributor. With 13 branches and 5 specialized divisions including Plumbing, HVAC, Fire Protection, PVF, and Hydronics, it has built its legacy on industry resilience, stability, and deep-rooted relationships.
