Inside Sales Executive

Role & responsibilities

• Manage inbound and outbound customer enquiries through telephone, email, WhatsApp,LinkedIn, and other communication channels.
• Prepare techno-commercial quotations, negotiate with customers where applicable, and ensuretimely follow-up until order closure.
• Coordinate with existing customers for repeat business while identifying opportunities togenerate new sales.
• Develop new business opportunities through cold calling, lead generation, online research, andcustomer database management.
• Maintain accurate customer records, quotations, follow-up schedules, sales activities, andopportunity pipelines.
• Build strong relationships with customers by understanding their requirements andrecommending suitable industrial filtration products.
• Coordinate with the Sales, Production, Stores, Dispatch, and Accounts teams to ensure smoothorder processing and timely deliveries.
• Follow up on pending quotations, purchase orders, payments, and customer feedback to maximize conversion rates.
• Support the field sales team by scheduling appointments, sharing technical information, and coordinating customer requirements.
• Conduct market research to identify potential customers, competitor activities, pricing trends, and new business opportunities across Mumbai, Maharashtra, and other assigned territories.
• Promote the company's complete range of filtration products and identify opportunities for cross-selling and upselling.
• Prepare daily, weekly, and monthly sales reports, quotation status reports, customer visit schedules, and MIS reports.
• Assist in maintaining CRM/customer databases and ensure all customer interactions are accurately recorded.
• Work closely with the marketing team for lead generation campaigns, exhibitions, and promotional activities.
• Achieve monthly sales targets, enquiry conversion targets, and customer satisfaction goals while maintaining a high level of professionalism.

Skills & Qualifications

• Graduate in any discipline (Sales, Marketing, Commerce, or Engineering preferred).
• Excellent communication skills in English, Hindi, and Marathi.
• Good negotiation, persuasion, and customer relationship management skills.
• Proficiency in MS Office (Excel, Word, Outlook) and internet applications.
• Experience in preparing quotations, follow-ups, and handling B2B customer communication.
• Ability to work independently in a target-driven environment.
• Strong organizational, analytical, and time management skills.
• Prior experience in Industrial Sales, Manufacturing, Engineering, HVAC, or Filtration industry willbe an added advantage.