About This Role
This Inside Sales Engineer role supports management, outside sales engineers, and internal/external customers by providing effective solutions to challenging technical, service, and commercial problems within the Eaton Electrical NAS Division. The position focuses on closing orders, positioning Eaton Electrical in the market, and providing technical knowledge for products and services.
Responsibilities
- Close orders based on developed selling skills and technical knowledge
- Position Eaton Electrical into a preferred position in the market and customer activity
- Provide technical knowledge regarding products and services
- Negotiate and price industrial and construction projects
- Sell assigned product lines to targeted customers in designated geography or industry with the objective of optimizing sales volume, product mix, and profit margin
- Provide technical product support for distributors
- Act as a technical and commercial resource to field sales, customers, and distributors for quotations and project management of power distribution, power protection, and power equipment maintenance, including electrical solutions from complex custom industrial and commercial assembly applications to residential components
- Serve the needs of many customer market segments, including Commercial Construction and Residential
- Accurately and timely interpret plans and specifications
- Provide quotation and technical support
- Communicate with customers, warehouses, and plants to facilitate problem resolution
- Collaborate with service sales specialists to determine solutions for customers
- Proactively identify sales potential and follow-up to secure orders
- Review and interpret customer needs on plans and specifications
- Determine the minimum bill of material, most competitive price level, and shipment cycle within the market segment pertaining to each specific negotiation
- Proactively facilitate timely solutions to customer issues by utilizing available resources or creating procedures for resolution
- Coordinate warranty and non-warranty repairs and returns, which include shipping issues or service requests
- Project manage small to medium projects on an as needed basis
- Establish and maintain the highest possible commercial relations with present and potential customers (internal and external) by effectively employing the highest level of skills with regard to salesmanship, application engineering, product knowledge, knowledge of customers' business and organization, and knowledge of Eaton product lines' strategic plans for sales growth
Requirements
- Bachelor’s degree from an accredited institution
- Minimum 1 year of work experience
