About This Role
An Inside Sales / Account Manager builds strong, long-term relationships with trade professionals in the residential remodeling and interior design industry. This role focuses heavily on relationship building, business development, customer engagement, and account growth, working directly with professional customers and their businesses.
Responsibilities
- Build and maintain strong relationships with existing trade professional customers and their clients
- Proactively prospect and develop new business with contractors, designers, remodelers, and other industry professionals
- Educate prospective customers on available products, services, and membership benefits
- Learn about each customer's business, growth objectives, projects, and purchasing needs to identify opportunities for partnership
- Identify ways to help customers improve their businesses and gain a competitive advantage
- Deliver a high level of customer service throughout the sales process
- Maintain consistent communication and follow-up with current and prospective customers
- Stay current on flooring, cabinetry, interior finishes, remodeling trends, and other relevant industry developments
- Participate in product training, vendor presentations, and industry events to expand product knowledge
- Maintain accurate customer and prospect information within the CRM
- Consistently work toward and exceed individual sales and business development goals
- Partner closely with the showroom and internal teams to ensure a seamless customer experience
Requirements
- Previous experience in inside sales, account management, business development, customer service, or a related field preferred
- Strong customer service and presentation skills
- Excellent verbal and written communication abilities
- Confident, personable, and comfortable developing professional relationships
- Self-motivated with a strong sense of urgency and desire to achieve goals
- Ability to understand customer needs and recommend appropriate products or solutions
- Strong organizational skills and attention to detail
- Proficiency with Microsoft Office applications
- Comfortable using technology, mobile devices, applications, CRM systems, and internet-based tools
- Ability to work effectively both independently and as part of a collaborative team
Nice to have:
- Wholesale sales experience or experience in flooring, kitchen and bath, remodeling, building materials, or interior finishes
Benefits
- Relationship-driven sales environment rather than traditional retail sales
