About the role
Title: Infrastructure Service Management
Location: Chennai
Exp: 5+ Years
Roles & Responsibilities:
Resolve problems in response to customer or system-reported incidents via trouble tickets.
-Identify and break down problems using structured problem
resolution approaches.
-Evaluate, diagnose, research, analyze and provide solutions
to problems encountered.
- Setup and configure requests together with customer(s).
- Make changes to existing setups based on customer
description. - Escalate difficult, complex tasks to the next level.
- Collaborate with other teams on projects for new technology
initiatives and deployments provide management with
feedback about areas of technical concern for users and
frequently encountered problems. - Update skill-set by keeping up with technology changes and
industry trends. - Attend trainings in accordance to professional development
plan. - Follow standard processes and procedures.
- Respect agreed service levels and KPI s.
- Working in shifts is required.
- Other one-time tasks assigned by Manager.
Professional & Technical Skills:
Strong ability to analyze and solve technical problems.
- Ability to learn fast and become proficient with unfamiliar
systems. - Ability to interact with different countries, cultures, clients
(internal and external). - Good communication and presentation skills.
- Excellent English language skills, both written and verbal.
- Technical Support or IT experience is strongly desired.
- Experience in logistics- or transport business is preferred.
- Readiness and availability to work in shifts.
Additional Information:
- The candidate should have minimum 5 years of experience in Infrastructure Service Management.
- This position is based at our Chennai office.
- A 15 years full time education is required.
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Disclaimer : This job posting has been aggregated from external source. Role details, content, and availability are subject to change. Applicants are advised to confirm the latest information directly on the company website before applying.
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