Infosys BPM is Hiring - Telecom Expense Management -Hyderabad
Infosys BPM
About the role
Greetings from Infosys BPM Ltd.,
We are hiring for Process Specialist(Telecom Expense Management)- Hyderabad.
Please find below Job Description for your reference:
- Job Location: Hyderabad Gachibowli ( Client location)
- Work Mode: Work from office
- Qualification: Minimum of Bachelor's Degree.
- Designation: Process Specialist .
- Experience: 2-4 years
- Shift : 24*5 (Daily 3 shifts) / Rotational Monday to Friday
- Notice Period: Looking for immediate to 30 days .
Role Purpose:
Manage daily operational coordination activities for GCID-CC, covering access management, vendor coordination, permit tracking, data center operations support, documentation management, and reporting across the 24x5 service window.
Key Responsibilities:
- Manage day-to-day GCID-CC project coordination tasks across assigned queues and regions.
- Coordinate vendor onboarding, badge creation and access provisioning across AWS-owned DCs, colocations, Edge sites and ILA locations.
- Support access management and badging workflows covering background verification, onboarding, badge issuance, and access activation.
- Coordinate with telecom vendors, data center security teams, colocation providers and AWS partner teams.
- Track task aging, SLA status, pending approvals, risks, issues, and dependencies.
- Maintain time tracking and reporting metrics based on completed tasks.
- Contribute weekly reports covering task completion, effort hours, outputs, deviations, risks and dependencies.
- Update SOPs, work instructions, training materials, and knowledge repositories.
- Ensure process compliance, quality assurance participation and high-quality delivery.
- Use approved tools and platforms only, such as Salesforce, Slack, Microsoft Office 365, Zoom, AWS tools, and COLO portals, as documented in the Work Order.
Required Skills:
- Telecom / fiber / infrastructure project coordination
- Vendor coordination and follow-up management
- Ticketing or workflow system experience, preferably Salesforce
- Data center access or colocation coordination exposure
- Strong Excel-based reporting skills
- SLA and aging tracker management
- Stakeholder communication
- SOP and process documentation
- Good to have: knowledge of fiber design and data center operations
Key KPIs:
- SLA achievement
- Aging reduction
- Request closure rate
- Reporting accuracy
- Vendor follow-up effectiveness
- Ticket update quality
- Compliance and audit readiness
If interested, please share your Updated Resume with below details to cs.elakiyadhevi@infosys.com.
Name:
Email & Mobile Number:
Graduation:
Date Of Birth:
Post-Graduation: (If applicable):
Total experience:
Relevant experience:
Current/Previous Company name:
Current CTC:
Expected CTC:
Notice period:
Current location:
Thanks & Regards,
Talent Acquisition Team
Infosys BPM Ltd
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