Information Technology Support Specialist

About This Role

This Information Technology Support Specialist role provides advanced IT support for the WVU School of Dentistry, with a focus on the Axium Patient Information System, clinical information systems, desktop computing, communication technologies, and related infrastructure. A key responsibility will be assisting in bringing the School of Dentistry’s Digital Dentistry program fully online, serving as the primary liaison between software and equipment vendors and WVU Information Technology Services teams to ensure seamless integration and operation. The role will also oversee networking equipment in the dental clinics, coordinating with ITS to ensure proper configuration, security, and compliance for both the equipment and any associated data.

Responsibilities

• Participate in the successful implementation and ongoing operation of the WVU School of Dentistry Digital Dentistry Program, acting as the main liaison between software/equipment vendors and WVU Information Technology Services Teams
• Manage and support networking equipment in dental clinics, working with ITS to secure devices, connections, and associate data in compliance with security standards, HIPAA, and FERPA
• Deploy and maintain system infrastructure, including clinical equipment, software, and updates in coordination with WVU Information Technology Services Teams
• Manage and update the Axium software application, collaborating with vendors and internal teams
• Provide Tier 1 and Tier 2 technical support for Windows, Microsoft Office, network access, email, printers, and copiers
• Maintain and update internal and external web content for the School of Dentistry using the university’s CMS
• Troubleshoot complex hardware, software, networking, and VoIP issues in compliance with IT security standards
• Support client-side network installations, workstation setup, and account management
• Assist faculty, staff, and students with laptop, mobile device, and instructional technology issues
• Provide network and telecommunication support to include configuring network switch interfaces for data and voice networks, toning and testing network jacks, tracing connections through patch panels and switch stacks, and resolving issues with network interface cards associated with endpoint devices
• Deploy operating systems using ITS systems including SCCM, Azure, and JAMF to deploy operating system images to Windows and Mac computers
• Work with the IT Security Director and the Director of Support Services to ensure computers are updated, protected with the universities Anti-Virus solution, data loss prevention software, ensure data is protected, devices are onboarded

Benefits

• 18 sick days per year
• 401(a) retirement savings with 6% employee contribution match, eligibility to continue health insurance, and other retiree perks