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12 Dec 2025 Information Technology Support Engineer at Reputable Company
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- Company: Reputable Company
- Location: Ghana
- State: Jobs in Accra
- Job type: Full-Time
- Job category: IT/Telecom Jobs in Ghana
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Job Description Discover more
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We are seeking to recruit staff to fill the following position: Information Technology Support Engineer
Engineering & Technology
A reputable organization is seeking a highly motivated and experienced personnel to join its esteemed organization for the position of IT Engineer. The successful candidate will be responsible for designing, implementing and maintaining the organization’s technology infrastructure. He/She will ensure reliability, security and optimal performance of hardware, software, networks and systems. The role involves troubleshooting technical issues, support end users, collaborate with cross-functional teams to deploy solutions that enhance operational efficiency
Responsibilities Reporting to the Country Manager, this position will be responsible mainly for upgrades, network configuration, cyber security practices and ongoing monitoring to prevent disruptions. These will include but not limited to the following:
Recruitment & Staffing
Key Responsibilities
- Follow-up with hardware/software vendors to define requirements and supporting plans to meet the requirements
- At management requests provide up-to-date information on the current project status
- Perform account management for all network/voice system (MS WinNT, MS Exchange, MS SQL, Remote Access, PBXs, etc)
- Perform day-to-day tasks and procedures to backup of all network data resources
- Ensure that the IT security is implemented at the LAN/Voice network, Server and workstation level by implementing the required standards
- Perform design, planning & installation of LANs, this includes wiring/hubs, servers and workstations to company defined standards (including standard desktop & servers configurations)
- Provide first and second-line support for WAN/VPN Voice Net and first line support for Corp, Applications nd end-user’s support
- Keep all internal IT processes & procedures fully documented and safe
- Provide excellent service to IT users within the organization
- Escalate IT issues to management where necessary
- Undertake small to medium-sized IT projects as required
- Set up and configure new laptops, desktops, IP Phones
- Install authorized software to laptops and desktops
- Ensuring security and upgrades are applied and kept up to date on desktops and laptops
- Set up new users and disable expired accounts in accordance with HR requirements
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Qualification Required & Experience Africans & Diaspora
- Mandatory technical skills: administering Windows NT/2003/2008, Exchange IIS, DHCP, WINS, DNS servers, experience working with switches and routers, servers and workstations, knowledge of TCP/IT stack and MS office application suite, knowledge of modern IT technologies, Basic functionality/administration of Siemens/Nortel PBXs
- Ability to communicate effectively both within the organization and with external contacts
- At least 3 years of practical work experience in the field of IT and IT support (at user, system and network level)
- Experience of working in a call centre environment a distinct advantage
- Higher technical education in the field of IT or electronics
- IT certifications (MCP/MCSE/CCNA) a distinct advantage
- Has technical learning ability, pick up technical things quickly, can learn new skills and knowledge. Good at learning new industry, company, product or technical
- Customer focus – dedicated to meeting the expectations and requirements of internal and external customers, establish and maintain effective relationships with customers and gains their trust and respect
- Work under pressured deadlines
- Ability to associate and deal with other cultures
Enterprise Technology
Location: Accra
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Method of Application
- Interested candidate must send their CVs and motivational letters to: recruitmentdesk.mail@gmail.com Closing Date: 25 December, 2025
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