Information Technology Specialist (System Administration)

Duties

As an Information Technology (SysAdmin) Specialist you will perform the following duties;

• Develops, reviews, and modifies changes to schedule of operations for successful day-to-day operations
• Optimizes the functionality and performance of hardware and software systems and ensures availability, integrity, efficiency, and reliability of servers.
• Identifies system problems that are of an unusual or complex nature and develops corrective action.
• Designs data products, processes, or programs that enhance functional area management and provide for increased organizational optimization of information technology processes.
• Oversees the installation and configuration of application software and the establishment of user environments.
• Troubleshoots and analyzes unusual or complex hardware and software malfunctions to resolve physical and logical processing problems and recommends acquisition of equipment, software and/or hardware which will resolve operational problems.
• Manages installation of system patches and enhancements/updates and ensures system integrity is not compromised
• Develops standard procedures for account establishment, system maintenance, and system recovery.
• Provide proactive consultation and instruction with system users to ensure seamless implementation of changes.
• Provide technical guidance and instruction to users and other information technology specialist.
• Tests and evaluates current and proposed equipment and software enhancement.
• Advises management regarding acquisition proposals designed to enhance mission accomplishment through automation.

Qualifications

In order to qualify, you must meet the education and/or experience requirements described below. Your resume must clearly describe your relevant experience; if qualifying based on education, your transcripts will be required as part of your application. Additional information about transcripts is in this document.

Experience required: Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religious; spiritual; community; student; social). You will receive credit for all qualifying experience, including volunteer experience.

To qualify based on your experience, your resume must describe at least one year of experience which prepared you to do the work in this job. Specialized experience is defined as: managing and administering local or wide area network servers: planning and coordinating the installation of new products or equipment, resolving information technology system problems; and Additionally I possess experience in Information
Technology on each of the following competencies: Attention to Detail - Conscientious and attends to detail when planning, prioritizing, and assisting with the daily workflow across the spectrum of Information Technology functions and resources. Customer Service - Diagnose and resolve problems in response to customer reported problems. Oral Communication - Advise on information systems management and provide staff with technical advice on operations and system maintenance. Problem Solving - Ability to respond to complex issues and assisting staff on day to day Information Technology support and issues. This definition of specialized experience is typical of work performed at the next lower grade/level position in the federal service (GS-11).

You will be evaluated on the basis of your level of competency (knowledge, skills, abilities) in the following areas:

• Knowledge of Information Technology concepts, principles, methods, and concepts
• Knowledge of Policy Planning for Information Technology Programs
• Ability to Provide Information System Project Management
• Ability to Communicate Orally

Time in Grade Requirement: Applicants who have held a General Schedule (GS) position within the last 52 weeks must have 52 weeks of Federal service at the next lower grade (or equivalent).

NOTE:  To support the time in grade (TIG) requirement you MUST submit a copy of your latest non-award SF-50/NPA that reflects your highest grade held on a permanent basis along with your application/resume package. Failure to do so may affect your rating or consideration for employment.

Education

Some federal jobs allow you to substitute your education for the required experience in order to qualify. For this job, you must meet the qualification requirement using experience alone--no substitution of education for experience is permitted.