Information Technology Specialist

About the Company

DBS Bank Ltd. is a leading Asia-focused financial services group, recognized globally for its digital innovation, strong financial performance, and commitment to helping customers and communities achieve sustainable growth.

Job Purpose

Provide administrative, facilities, invoice coordination, and first-level desktop support for the Los Angeles office to ensure efficient daily operations, timely processing of business requests, and a responsive employee workplace experience.

Key Accountabilities

• Invoice Administration • Ensure invoices are retrieved, reviewed, routed for approval, tracked, and followed through to payment completion accurately and on time.
• Administrative & Office Support • Ensure administrative, front desk, supply, event, and office-service responsibilities are completed accurately, professionally, and in a timely manner.
• Facilities Coordination • Coordinate building work orders, parking validation, access, maintenance requests, and related facilities activities through resolution.
• Desktop Support • Provide first-level support for routine desktop and workplace technology issues and escalate more complex matters appropriately.

Responsibilities

Invoice Administration & Approval Coordination

• Monitor shared administrative mailboxes and other established channels for incoming invoices and billing notices.
• Retrieve and perform an initial review of invoices for accuracy, completeness, and supporting documentation.
• Route invoices and payment requests to designated approvers in accordance with established approval requirements.
• Maintain invoice tracking logs and monitor each item from receipt through approval and payment completion.
• Follow up with approvers, Finance, and internal stakeholders to prevent delays and resolve discrepancies.

Administration & Office Services

• Support front desk and daily office functions, including telephone coverage, guest assistance, mail, courier services, deliveries, and package distribution.
• Monitor and respond to requests received through shared administrative mailboxes.
• Maintain office and pantry supplies, monitor inventory levels, and coordinate approved replenishment.
• Coordinate meeting logistics, employee lunches, training sessions, office events, and employee appreciation activities.
• Provide general administrative support to management and staff and assist with operational projects as assigned.

Facilities Coordination

• Serve as an administrative contact for building-related requests and coordinate work orders with the building management team.
• Administer parking validation and related parking requests.
• Coordinate guest, contractor, and service-provider access as required.
• Escalate facilities issues to the appropriate internal owner or building management contact.

Desktop Support & Technology Operations

• Provide first-level desktop support for routine workstation, peripheral, conference-room, and mobile-device.
• Help resolve straightforward end-user support requests to reduce the primary desktop support resource’s workload.
• Assist with employee onboarding and offboarding activities, including workstation setup, equipment deployment, collection, and basic asset tracking.
• Document troubleshooting performed and escalate complex or unresolved issues to Technology staff or designated support providers.
• Support technology initiatives and cross-training activities as assigned.

Qualifications

• Minimum 3 years of experience in administration, office operations, facilities coordination, desktop support, help desk support, or a related operational role.
• Experience providing end-user desktop support in a corporate environment is required.
• Experience retrieving, reviewing, routing, and tracking invoices or coordinating accounts-payable workflows is preferred.
• Experience supporting facilities operations, building work orders, office services, or similar workplace activities is preferred.
• Experience in banking, financial services, or another regulated corporate environment is preferred.

Required Skills

• High school diploma or equivalent required.
• Bachelor degree in Business Administration, Operations, Information Technology, or a related field preferred.
• Strong proficiency in Microsoft Outlook, Word, Excel, and Teams.
• Working knowledge of Windows-based desktop environments, mobile devices, conferencing technology, and common office peripherals.
• Strong written and verbal communication, organization, follow-through, attention to detail, and customer-service skills.

Preferred Skills

• Experience retrieving, reviewing, routing, and tracking invoices or coordinating accounts-payable workflows is preferred.
• Experience supporting facilities operations, building work orders, office services, or similar workplace activities is preferred.
• Experience in banking, financial services, or another regulated corporate environment is preferred.

Equal Opportunity Statement

We are an Equal Opportunity Employer and are committed to creating an inclusive workplace. All employment decisions are made without regard to race, color, religion, sex, gender identity or expression, sexual orientation, national origin, age, disability, veteran status, or any other characteristic protected by applicable law.