About This Role
This IT Specialist role provides technical support and assistance to users across the organization, ensuring the smooth operation of computer systems and networks. The specialist will install, configure, and troubleshoot hardware and software, offer guidance and training to end users, and help maintain the security and integrity of IT systems.
Responsibilities
- Provide tier 2 support for hardware, software, and network related issues
- Install, configure, and maintain computers, software applications, and network devices
- Monitor systems, troubleshoot problems, and escalate complex issues as needed
- Manage user access to systems and applications, ensuring proper permissions and security
- Develop scripts (e.g., PowerShell) to automate processes and improve team efficiency
- Ensure systems are updated, secure, and operating efficiently
- Provide guidance and training to end users on IT systems, software, and best practices
- Develop and maintain self-service KBAs for end users to resolve common issues and requests without IT intervention
- Promote effective use of IT resources to improve productivity
- Collect feedback from users to identify recurring issues and recommend improvements
- Document incident resolutions in tickets and in knowledge base articles (KBAs)
- Assist with IT security measures and ensure compliance with policies
- Collaborate with IT teams, departments, and vendors on projects, deployments, migrations, and automation initiatives
- Support team efforts in managing IT inventory, including hardware and software assets
Requirements
- 3-5 years of experience in a technical support role
- Technical troubleshooting, diagnosing and problem-solving skills
- Strong knowledge of computer hardware, networking and software
- Experience with specific IT systems and technologies, such as Microsoft Windows, macOS, iOS, Citrix, AWS and Active Directory
- Experience with PowerShell scripting
- Experience with IT management tools, such as Microsoft Intune and SCCM
Benefits
- Competitive healthcare, dental & vision insurance
- 401(k) matching after one year of employment
- Generous time off + company holidays
- Merchandise discount
- Learning & Development programs
- Much more!
Important Details
