Information Technology Specialist

About This Role

This on-site role combines hands-on IT support, infrastructure operations, and local security execution. You will act as the primary on-site point of contact for IT and security-related matters, collaborate with remote central teams, and participate in after-hours standby emergency response.

Responsibilities

• Manage day-to-day IT tickets covering endpoints, user accounts, software, network, conference rooms, and AV systems
• Complete device and account provisioning and meet defined resolution SLAs
• Act as on-site first responder for local network issues including wired / wireless / VPN / DNS / DHCP
• Conduct diagnostics and coordinate with Tier 2 and central teams for further resolution
• Perform physical hardware maintenance for on-premises equipment, including rack-and-stack, regular inspection, and RMA processing
• Roll out and enforce centrally-issued security policies such as EDR/AV, network access controls, and MFA
• Serve as local first responder for security events
• Support incident investigation, threat isolation, and remediation activities
• Assist with cloud resource operations
• Work closely with central teams while maintaining rigorous local operational standards
• Participate in scheduled after-hours standby shifts and emergency response

Requirements

• Bachelor’s degree in Computer Science, Information Security or related field preferred; equivalent professional work experience will be fully considered in lieu of a formal degree
• Minimum 2+ years of relevant experience in on-site IT support or IT operations
• Proficient with Windows, macOS, and Linux operating systems
• Solid networking fundamentals including TCP/IP, Wi-Fi, and Wireshark
• Hands-on experience with SCCM / Intune / GPO / MDM
• Familiarity with SSO, MFA, VPN, and zero-trust concepts
• Capable of implementing security compliance policies and performing initial incident triage
• Possess basic automation skills using Shell / PowerShell / Python
• Basic familiarity with AWS or GCP cloud environments
• Effective verbal and written English communication
• Strong customer-service mindset and solid security awareness