About This Role
This entry-level IT Support Specialist role provides desktop support, systems administration assistance, and IT coordination within a defense program environment. The position involves supporting day-to-day technology operations for the team and programs, focusing on desktop support, workstation setup, account administration, asset tracking, and endpoint compliance.
Responsibilities
- Provide first-line desktop and helpdesk support to staff, including hardware, software, and peripheral troubleshooting
- Set up, configure, and maintain workstations, laptops, printers, and other end-user equipment
- Support onboarding and offboarding of personnel, including account setup, equipment provisioning, and access coordination
- Assist with administration of network accounts, file permissions, and shared drives
- Maintain accurate IT asset inventory and equipment tracking records
- Coordinate with building IT infrastructure and government network representatives as needed to resolve connectivity or access issues
- Support implementation and maintenance of cybersecurity policies and procedures, including software updates and endpoint compliance
- Assist with documentation of IT procedures, configurations, and support logs
- Escalate complex technical issues to senior IT personnel or external vendors as appropriate
Requirements
- Associate’s or Bachelor’s degree in Information Technology, Computer Science, or a related field; or equivalent hands-on technical experience
- Basic knowledge of Windows operating systems, Microsoft 365, and common productivity applications
- Familiarity with networking fundamentals (TCP/IP, DNS, DHCP, basic LAN/WAN concepts)
- Strong customer service orientation and communication skills; ability to support non-technical users effectively
- Organized and detail-oriented with the ability to manage and track multiple open support requests
- Ability to work independently and as part of a team in an onsite, professional environment
Nice to have:
- CompTIA A+, Network+, or Security+ certification (or currently pursuing)
- Experience supporting users in a government, defense contractor, or regulated environment
- Exposure to cybersecurity frameworks (NIST, CMMC, or similar)
- Experience with Active Directory, Group Policy, or remote management tools
- Familiarity with government IT access requirements and common access card (CAC) environments
Benefits
- Comprehensive medical plans with Employee Assistance Program (EAP), health savings and flexible spending accounts, and dental and vision coverage options
- Company Paid Short-term and Long-Term Disability Insurance
