Information Technology Specialist

About This Role

This Information Technology Specialist role involves overseeing the smooth operation, security, and maintenance of technology systems across a holding company's head office and other locations. The position suits a hands-on professional with strong technical skills across access control, CCTV, telephony, networking, and IT support.

Responsibilities

• Maintain and troubleshoot access control systems, including biometric and facial recognition scanners, and manage user credentials and permissions
• Support telephony systems, including VoIP, phone lines, call routing, and mobile devices
• Maintain and monitor CCTV cameras and recording systems, and protect surveillance data and footage
• Manage backup and recovery processes, and regularly test and document disaster recovery plans
• Provide first-level technical support for hardware, software, network, email, and user account issues
• Maintain and optimize network infrastructure, including routers, switches, Wi-Fi, and internet connectivity
• Implement IT security measures such as antivirus, firewalls, and access controls, and address vulnerabilities proactively
• Manage IT asset inventory, documentation, and reporting
• Coordinate with IT and access control vendors and track SLA compliance
• Train employees on new systems, cybersecurity awareness, and IT onboarding for new hires
• Provide administrative support, including procurement, document control, and coordinating high-level meetings and reporting packs

Requirements

• Bachelor’s degree in IT, Computer Engineering, Computer Science, or a related field
• 6+ years of experience in IT support, troubleshooting, and systems maintenance
• Hands-on experience with access control (biometrics, access points), telephony, CCTV, and backup/recovery solutions
• Strong knowledge of hardware, networking, and operating systems (Windows, macOS)
• Experience with Office 365 administration, firewalls, servers, and ERP systems
• Strong problem-solving, communication, and time-management skills, with a proactive, customer-centric approach

Nice to have:

• Certifications such as CompTIA Network+, Security+, CCNA, or MCSA

About the Company

TalentScript is recruiting on behalf of a Kuwait-based holding company.