Information Technology Specialist

About This Role

This Information Technology Specialist role supports all departments with their information processing needs, leveraging technology and providing technical assistance as requested. The specialist also supports the Network Security Administrator and I.T. Director in ensuring all computer networks, systems, and technical activities are fully operational and meet company standards.

Responsibilities

• Configure, deploy, and maintain Windows-based computers in a networked environment
• Perform computer and network troubleshooting to isolate and diagnose computer and network problems
• Assist Network Administrator and I.T. Director in implementing complex systems in a virtualized environment
• Upgrade hardware and software components as required
• Monitor and maintain computer systems resources and performance
• Provide users with computer, network, and application technical support
• Respond to the needs and questions of users concerning their access of resources
• Maintain computerized equipment in optimal operating condition
• Perform routine technical maintenance for all systems
• Maintain a safe, clean, and organized computer Data Center environment
• Serve “on-call” for technical support 24x7 one week each month
• Other duties as assigned

Requirements

• Must be 21 or older
• Analytical Skills: Ability to use thinking and reasoning to solve a problem
• Business Acumen: Ability to grasp and understand business concepts and issues
• Detail Oriented: Ability to pay attention to the minute details of a project or task
• Initiative: Ability to make decisions or take actions to solve a problem or reach a goal
• Judgment: The ability to formulate a sound decision using the available information
• Problem Solving: Ability to find a solution for or to deal proactively with work-related problems
• Research Skills: Ability to design and conduct a systematic, objective, and critical investigation
• Systems Analysis: Ability to determine how a system should work and how changes in conditions, operations, and the environment will affect outcomes
• Technical Aptitude: Ability to comprehend complex technical topics and specialized information
• Time Management: Ability to utilize the available time to organize and complete work within given deadlines
• Working Under Pressure: Ability to complete assigned tasks in stressful situations
• Two-year college degree with emphasis in computer studies or an accredited technical certification such as MCITP, Network+, A+, etc.
• Two to four years of computer experience in a networked environment with demonstrated competency in computer operations, support, and maintenance