This hands-on Information Technology (IT) Manager role leads the company's IT function, encompassing people, devices, identity platform, and processes to ensure seamless technology operations for all employees. The position focuses on both reliable day-to-day IT operations and strategic initiatives to close existing gaps, such as migrating to a fully cloud Microsoft Entra environment and automating employee account lifecycles. The ultimate goal is to establish a reliable, documented, and secure IT function that is not dependent on any single individual.
Responsibilities
Hire, coach, schedule, and develop the IT team, setting clear priorities and performance expectations, building runbooks, cross-training to eliminate single-person coverage gaps, and running regular 1:1s and performance reviews
Mentor team members, identify learning opportunities, provide technical guidance, and support each person’s growth
Lead daily helpdesk operations, including intake, triage, prioritization, assignment, and resolution against defined targets, and serve as the escalation point for complex or sensitive issues
Route system and platform issues to the Enterprise Systems team per defined standards while owning the user’s experience through the handoff, and build and maintain a knowledge base and self-service resources
Own the full device lifecycle, including procurement, imaging, deployment, maintenance, refresh, and secure disposal, across various hardware
Maintain an accurate, auditable hardware inventory with device standardization, spare stock levels, warranties, and refresh cycles
Manage conference room and meeting technology, including displays, cameras, audio, and Teams room equipment
Support on-site network equipment and physical connectivity, including switches, access points, cabling, and the wiring closet
Plan and lead the transition from the hybrid on-premises Active Directory environment to a fully cloud Microsoft Entra environment, assessing dependencies, defining the roadmap and cutover plan, and retiring legacy infrastructure
Guide the integration and automation between Rippling and Entra for automatic employee account provisioning, updating, and deprovisioning
Conduct Microsoft 365 investigations and discovery, running audits, reviewing user activity, searching Teams chats and email, recovering SharePoint and OneDrive items, and selecting appropriate discovery tools
Execute endpoint security standards, including patching, encryption, antivirus, and compliance configuration
Verify and report device compliance, remediate gaps, and escalate suspected incidents immediately per defined thresholds
Use centralized logging and monitoring tools such as Splunk to review system activity, troubleshoot issues, and identify and escalate potential security concerns
Define penetration testing scope in partnership with Information Security and prioritize and drive remediation of findings to closure
Millions of jobs, with real people getting hired every day
200,000+
New jobs added daily
7,000,000+
Verified job listings
1,000,000+
Tailored applications submitted
Establish, document, and regularly test disaster recovery plans
Support security awareness and phishing simulation programs at the user level
Plan and lead IT projects, defining scope, priorities, timelines, resources, and accountability, and keeping stakeholders informed
Manage IT vendor relationships, contract renewals, software licensing, and billing
Develop, document, and maintain IT policies, procedures, and standards and keep them current
Deliver a ready-to-work setup on day one for every new hire and complete offboarding access removal and device recovery on schedule with documented verification
Partner with People Operations to uphold onboarding and offboarding standards
Develop and deliver organization-wide IT training on company technology, software, and operating systems
Perform other duties as requested, directed, or assigned
Requirements
6+ years in IT operations, systems administration, or end-user computing with at least 2–3 years leading a team or serving as an IT lead
Hands-on administration of Active Directory and Microsoft Entra in a hybrid environment with direct experience planning or executing a move toward cloud-only identity
Strong Microsoft 365 administration including audit log review and eDiscovery across Exchange Online, Teams, SharePoint, and OneDrive
Hands-on depth with Windows device administration, imaging and deployment tooling, and endpoint management such as Intune
Experience with centralized logging and monitoring tools such as Splunk
Experience writing IT policies and procedures and building and testing disaster recovery plans
Track record managing IT vendors, contracts, licensing, and budgets
Experience planning and delivering IT projects with defined scope, timelines, and accountability
Working knowledge of networking fundamentals, including wireless, VPN, and local connectivity troubleshooting
Strong service orientation and communication skills, able to explain technology clearly to non-technical users and stay steady under pressure
Nice to have:
Experience integrating an HR system with Entra for automated account provisioning and deprovisioning, Rippling experience preferred
Experience scoping penetration tests and driving remediation or working closely with an Information Security team on SOC 2 or similar compliance frameworks
Experience developing and delivering end-user technology training
Experience supporting a multi-site or hybrid workforce
Insurance, financial services, or other regulated-industry background
Certifications: Microsoft MS-102, SC-300, or MD-102; CompTIA Network+ or Security+; ITIL Foundation; or Splunk Core Certified User
Benefits
Health, dental, and vision plans
Amazing work-life balance with 4 weeks of Paid Time Off
10 Paid Company Holidays with 2 floating holidays
401K Programs with employer match
Personal assistance programs for support in a healthy personal and work life
About the Company
Veracity aims to be an independent insurance partner, free from outside investors or corporate pressures. The company focuses on serving small business owners by providing expert guidance and best-in-class insurance policies, fostering a culture of empowerment, transparency, and continuous evolution.
Veracity Insurance Solutions is an international insurance brokerage firm specializing in the placement of Programs, General Liability, and Product Liability Insurance.
