Information Technology Manager

About This Role

This hands-on Information Technology (IT) Manager role leads the company's IT function, encompassing people, devices, identity platform, and processes to ensure seamless technology operations for all employees. The position focuses on both reliable day-to-day IT operations and strategic initiatives to close existing gaps, such as migrating to a fully cloud Microsoft Entra environment and automating employee account lifecycles. The ultimate goal is to establish a reliable, documented, and secure IT function that is not dependent on any single individual.

Responsibilities

• Hire, coach, schedule, and develop the IT team, setting clear priorities and performance expectations, building runbooks, cross-training to eliminate single-person coverage gaps, and running regular 1:1s and performance reviews
• Mentor team members, identify learning opportunities, provide technical guidance, and support each person’s growth
• Lead daily helpdesk operations, including intake, triage, prioritization, assignment, and resolution against defined targets, and serve as the escalation point for complex or sensitive issues
• Route system and platform issues to the Enterprise Systems team per defined standards while owning the user’s experience through the handoff, and build and maintain a knowledge base and self-service resources
• Own the full device lifecycle, including procurement, imaging, deployment, maintenance, refresh, and secure disposal, across various hardware
• Maintain an accurate, auditable hardware inventory with device standardization, spare stock levels, warranties, and refresh cycles
• Manage conference room and meeting technology, including displays, cameras, audio, and Teams room equipment
• Support on-site network equipment and physical connectivity, including switches, access points, cabling, and the wiring closet
• Plan and lead the transition from the hybrid on-premises Active Directory environment to a fully cloud Microsoft Entra environment, assessing dependencies, defining the roadmap and cutover plan, and retiring legacy infrastructure
• Guide the integration and automation between Rippling and Entra for automatic employee account provisioning, updating, and deprovisioning
• Conduct Microsoft 365 investigations and discovery, running audits, reviewing user activity, searching Teams chats and email, recovering SharePoint and OneDrive items, and selecting appropriate discovery tools
• Execute endpoint security standards, including patching, encryption, antivirus, and compliance configuration
• Verify and report device compliance, remediate gaps, and escalate suspected incidents immediately per defined thresholds
• Use centralized logging and monitoring tools such as Splunk to review system activity, troubleshoot issues, and identify and escalate potential security concerns
• Define penetration testing scope in partnership with Information Security and prioritize and drive remediation of findings to closure
• Establish, document, and regularly test disaster recovery plans
• Support security awareness and phishing simulation programs at the user level
• Plan and lead IT projects, defining scope, priorities, timelines, resources, and accountability, and keeping stakeholders informed
• Manage IT vendor relationships, contract renewals, software licensing, and billing
• Develop, document, and maintain IT policies, procedures, and standards and keep them current
• Deliver a ready-to-work setup on day one for every new hire and complete offboarding access removal and device recovery on schedule with documented verification
• Partner with People Operations to uphold onboarding and offboarding standards
• Develop and deliver organization-wide IT training on company technology, software, and operating systems
• Perform other duties as requested, directed, or assigned

Requirements

• 6+ years in IT operations, systems administration, or end-user computing with at least 2–3 years leading a team or serving as an IT lead
• Hands-on administration of Active Directory and Microsoft Entra in a hybrid environment with direct experience planning or executing a move toward cloud-only identity
• Strong Microsoft 365 administration including audit log review and eDiscovery across Exchange Online, Teams, SharePoint, and OneDrive
• Hands-on depth with Windows device administration, imaging and deployment tooling, and endpoint management such as Intune
• Experience with centralized logging and monitoring tools such as Splunk
• Experience writing IT policies and procedures and building and testing disaster recovery plans
• Track record managing IT vendors, contracts, licensing, and budgets
• Experience planning and delivering IT projects with defined scope, timelines, and accountability
• Working knowledge of networking fundamentals, including wireless, VPN, and local connectivity troubleshooting
• Strong service orientation and communication skills, able to explain technology clearly to non-technical users and stay steady under pressure

Nice to have:

• Experience integrating an HR system with Entra for automated account provisioning and deprovisioning, Rippling experience preferred
• Experience scoping penetration tests and driving remediation or working closely with an Information Security team on SOC 2 or similar compliance frameworks
• Experience developing and delivering end-user technology training
• Experience supporting a multi-site or hybrid workforce
• Insurance, financial services, or other regulated-industry background
• Certifications: Microsoft MS-102, SC-300, or MD-102; CompTIA Network+ or Security+; ITIL Foundation; or Splunk Core Certified User

Benefits

• Health, dental, and vision plans
• Amazing work-life balance with 4 weeks of Paid Time Off
• 10 Paid Company Holidays with 2 floating holidays
• 401K Programs with employer match
• Personal assistance programs for support in a healthy personal and work life

About the Company

Veracity aims to be an independent insurance partner, free from outside investors or corporate pressures. The company focuses on serving small business owners by providing expert guidance and best-in-class insurance policies, fostering a culture of empowerment, transparency, and continuous evolution.