Information Technology Manager

About This Role

This IT Manager position is a strategic leadership role focused on developing and executing technology initiatives that support the firm's long-term vision, operational excellence, and continued growth. The individual will be a forward-thinking, solutions-oriented leader who promotes core values and fosters a culture of collaboration, innovation, accountability, and exceptional service. The role demands the highest standards of integrity, professionalism, discretion, and unwavering commitment to safeguarding confidential information.

Responsibilities

• Manage and maintain the firm's technology environment, including employee devices, networks, cloud systems, business applications, data backups, and core infrastructure
• Ensure responsive and effective technical support is provided to employees with issues prioritized based on urgency and business impact
• Provide strategic oversight of the firm's cybersecurity program, ensuring controls, endpoint protection, vulnerability management, security awareness, and incident response procedures to safeguard firm and client information
• Ensure the timely completion of user onboarding and offboarding, including account access, equipment setup, permissions, and secure return of devices
• Maintain and test backup, business-continuity, and recovery procedures for critical systems and data
• Partner with leadership and service lines to improve workflows, evaluate technology needs, and implement practical solutions
• Manage IT vendors, software subscriptions, licenses, equipment purchasing, renewals, and technology-related spending
• Develop and maintain technology policies and procedures and train employees on secure, effective use of technology
• Diagnose and resolve network problems, collect usage statistics, and make recommendations for improving the firm’s technology systems
• Stay informed of emerging technologies and industry trends, proactively evaluating opportunities to enhance the firm’s operations and adapting strategies to meet the demands of an evolving technology landscape

Requirements

• 5+ years of progressive IT support, systems administration, or technology operations experience, including direct support for end users
• Strong working knowledge of Microsoft-based and cloud environments, identity and access management, endpoint administration, networking, backups, and business applications
• Experience applying practical cybersecurity controls and responding appropriately to security alerts, vulnerabilities, and access-related risks
• Confidence diagnosing technical issues, setting priorities, and seeing solutions through to completion
• A service-minded approach and the ability to explain technical information clearly to nontechnical colleagues
• Strong organization, documentation, and vendor-management skills