Information Technology Generalist

About This Role

This role serves as the primary technology contact for a manufacturing plant, ensuring reliable operation of end-user systems, plant-floor technology, network-connected devices, and local IT services that support manufacturing and business operations. The IT Support Lead provides hands-on support for hardware, software, mobility, access systems, and operational technology interfaces while partnering closely with segment and regional infrastructure, network, cybersecurity, and business system teams for escalated support and engineering expertise. This is a highly visible, customer-facing role requiring strong troubleshooting skills, a sense of urgency, and the ability to support plant operations in a fast-paced manufacturing environment.

Responsibilities

• Serve as the primary on-site IT contact for the manufacturing plant
• Provide day-to-day support for desktops, laptops, mobile devices, handheld devices, tablets, printers, and peripherals
• Troubleshoot hardware, software, connectivity, and access issues for plant and office personnel
• Manage incident resolution and service requests through the IT ticketing platform
• Prioritize issues impacting production and plant operations with a high sense of urgency
• Coordinate onboarding, offboarding, workstation provisioning, and equipment lifecycle management
• Support manufacturing-adjacent technology, including handheld computers, wireless devices, barcode-related systems, and plant connectivity issues
• Troubleshoot Wi-Fi connectivity and endpoint issues impacting plant-floor operations
• Partner with production, operations, quality, and maintenance teams to minimize downtime caused by IT-related issues
• Act as the on-site liaison for technology-related production interruptions
• Create user accounts, perform basic troubleshooting, and elevate issues to regional ERP experts
• Administer endpoint management, patching, and remote support tools
• Support endpoint security platforms, including MFA, endpoint detection and response, DNS/web filtering, vulnerability remediation, and privilege management
• Perform routine maintenance, device imaging, software installation, upgrades, and replacement activities
• Manage local inventory of IT hardware and accessories
• Perform basic troubleshooting for network connectivity, server room equipment, switches, firewalls, and ISP-related issues
• Provide on-site "hands and eyes" support for regional infrastructure and network engineering teams
• Coordinate vendor support for telecommunications, access control, networking, and hardware maintenance
• Follow cybersecurity standards, access management processes, and IT policies
• Support account provisioning, password resets, MFA enrollment, and user access management