About the role
Job Title: IT Field Technician (Bilingual Spanish Required)
Location: Orlando, Jacksonville, Deltona, Port Orange, Sanford, FL
Job Type: Full-Time
Job Description:
Position Summary
We are seeking a customer-focused IT Field Technician to provide onsite technical support to retail store locations. This role requires daily travel between stores, hands-on troubleshooting of hardware, software, networking equipment, and end-user devices, while ensuring minimal disruption to store operations. Spanish bilingual skills are required.
Key Responsibilities
- Serve as the primary onsite IT support contact for store locations.
- Travel daily to stores to diagnose and resolve technical issues.
- Troubleshoot desktops, laptops, printers, Zebra handheld devices, and POS-related equipment.
- Install, configure, and support Windows operating systems, Microsoft Office, SAP applications, and other retail software.
- Support network infrastructure, including routers, switches, access points, and cabling.
- Manage service tickets, document resolutions, and escalate complex issues when necessary.
- Train store personnel on hardware, software applications, and best practices.
- Provide go-live support for new store openings and system deployments.
- Deliver exceptional customer service while responding to technical inquiries and support requests.
Required Qualifications
- Associate's or Bachelor's degree in IT, or equivalent technical certifications/experience.
- 2+ years of hands-on IT Support, Desktop Support, or Field Technician experience.
- Experience supporting Windows environments, Microsoft Office, printers, and networking equipment.
- Knowledge of basic networking concepts, TCP/IP, routers, switches, cabling (Cat5/Cat6), and wireless connectivity.
- Strong troubleshooting, problem-solving, and customer service skills.
- Ability to work independently and manage multiple priorities.
- Must be able to lift and carry up to 30 lbs.
- Valid driver's license and reliable transportation.
Must-Have Skills
- Field Support & Desktop Support
- Windows OS & Microsoft Office
- Network Troubleshooting
- Hardware & Software Installation
- Printer & Peripheral Support
- Retail Technology Support
- Ticketing Systems
- Fluent in Spanish and English (Required)
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