Information Technology Director

About This Role

Leading information technology strategy and development for Meals on Wheels Central Texas, this role focuses on building and improving applications, integrations, and automation for programs and business lines. The Director sets the direction for the organization’s business systems, including Salesforce, Microsoft 365, the Microsoft Power Platform, integrations, and automation. This position is accountable for delivering technology outcomes aligned with strategic priorities, ensuring departments have necessary digital tools, and promoting staff adoption. The Director leads the IT team, translates business needs into improved processes and applications, manages the technology budget and vendors, and serves as the primary technology partner to leadership and departments. The role actively engages, coordinates, and supervises volunteers for technology projects, integrating volunteer engagement into IT planning and delivery. The focus is on modernization, development, and measurable adoption, with routine system administration and user support handled by the IT team under the Director's standards.

Responsibilities

• Define, own, and execute the organization’s technology roadmap in alignment with strategic priorities, and report progress to leadership
• Design and lead the organization-wide technology needs assessment, and prioritize tools and improvements for each department
• Analyze and redesign business processes with departments before automating them
• Evaluate where AI and automation create real, responsible value for staff, volunteers, and neighbors
• Make build-versus-buy decisions, and consolidate or retire underused and redundant systems
• Evaluate opportunities to share technology infrastructure with peer aging-services organizations
• Lead the design, development, testing, and deployment of custom applications, integrations, and automation across Salesforce, Microsoft 365, and the Power Platform
• Architect integrations and APIs between internal platforms and external partner, payment, and reporting systems
• Personally build the most complex solutions, and direct and review the development work of IT staff and contractors
• Set development standards for sandbox-to-production release management, code review, testing, and technical documentation
• Own Salesforce and the Power Platform as enterprise platforms, including their architecture, roadmap, and governance
• Deliver the technology that supports strategic initiatives, including meal sales and payment systems, volunteer retention tracking, partner and referral tracking, holistic neighbor onboarding, and program cost and impact reporting
• Ensure technology tools support volunteer engagement, onboarding, and retention across the organization
• Measure adoption through active-use tracking and staff feedback, and ensure tools that prove hard to use are fixed