Information Technology Coordinator

About This Role

The Information Technology Coordinator handles the day-to-day technology operations for the organization, ensuring technical resources are secure, reliable, and available. This hands-on operational role spans infrastructure, cybersecurity, vendor management, project delivery, and business continuity, with regular input into technology strategy alongside the CTO.

Responsibilities

• Assist CTO in aligning technology strategy with the Foundation's overall business vision, strategy, and objectives
• Define key performance measures for technology, and track and report results to CTO
• Drive development of, and compliance with, key information systems policies and procedures
• Ensure all information systems, spanning public cloud, private cloud, and on-premises environments, operate reliably and securely
• Administer core platforms including Windows Active Directory, Entra, Microsoft 365, Azure, Teams telephony, and the Foundation's line-of-business applications (financial, CRM, grantmaking etc.)
• Oversee core database maintenance and plan proactively for upgrades
• Own daily on-site technology operations, including audio-visual systems across offices, galleries, and conference rooms; set vendor performance objectives and assess results
• Monitor network and systems security continuously, and remediate issues as they arise
• Maintain a disaster recovery plan and capabilities aligned with the organization's business continuity
• Act as a technology resource for the physical security team, cross-training with building maintenance as needed
• Directly supervise internal help desk staff and monitor contracted vendor help desk to ensure support requests meet service level agreements; report activity and response-time metrics to IT leadership
• Provide technology training and day-to-day technical support to staff across the organization
• Evaluate vendor performance against SLAs and contracted deliverables, tracking milestones and resolving obstacles to keep technology projects on schedule
• Identify and engage specialized vendor support as needed, including security systems, A/V, telecom, and network engineering
• Lead technology projects and programs to meet business objectives and timelines; serve as technical lead when needed
• Define and manage user testing and approval processes for all production changes to the technology environment
• Own the ongoing management, maintenance, and review of business processes utilized by the Foundation, including at least an annual review of designated processes to confirm accuracy and identify improvement opportunities
• Research and recommend IT applications, equipment, and supplies that support current and future business needs

Requirements