Diagnosing and resolving complex IT problems is at the core of this role, which also involves designing, implementing, and maintaining user applications. The Information Technology Analyst acts as an administrator for various networks, programs, and websites, supporting the academic mission of the Faculty of Engineering through reliable and secure technology services.
Responsibilities
Write complex programs using various computing and scripting languages
Prepare contingency plans for recovering services and operations after incidents such as power blackouts, water damage, or structural building failures
Contribute to the planning and development of disaster recovery scenarios
Undertake projects such as performance monitoring and capacity planning to monitor the overall reliability and effectiveness of computing systems and information processing architecture, including storage area networks
Diagnose, assess, circumvent, and find remedies for a variety of service incidents that deviate from planned or expected information system behavior
Provide expertise and practical assistance in delivering services that comply with established standards
Identify, evaluate, and prioritize problems and complaints to ensure inquiries are successfully resolved
Carry out investigative work on a variety of requirements, information flow, and processes
Elicit additional information from users to accurately diagnose problems
Implement non-standard solutions and workarounds
Evaluate hardware, software, and transmission service alternatives as business requirements change
Localize and rectify faults in network connectivity and applications
Respond to non-routine user problems
Analyze, examine, and validate processes
Interpret technical and procedure manuals for non-technical users
Debug computer program code
Develop and modify interfaces for existing applications and systems while maintaining the integrity of data and processes
Design and build department and program websites
Test functionality of websites in various browsers for quality assurance
Provide technical advice on network and system applications
Provide advice to users regarding security, equipment configuration, and selection of programming language
Provide advice to customers on alternative and recommended approaches to computing systems solutions
Program small modules of larger departmental applications according to detailed specifications
Design basic record and report formats
Develop web applications and pages
Plan and coordinate system and software installations
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Prepare programming documentation in accordance with prescribed standards
Make decisions within established guidelines regarding the application of computing devices or programs to meet set requirements or make decisions regarding solutions to defined problems
Work autonomously in accordance with general instructions as to methods and procedures
Install and repair various hardware, software, and computer peripherals
Support and troubleshoot user problems to determine if the problem is hardware, software, or procedural
Act as a technical resource and troubleshoot routine and moderately complex information technology problems within an area of expertise
Escalate problems to the appropriate resource and follow up to ensure the problem has been resolved
Provide users with routine information such as system updates, errors, and features
Elicit additional information from clients and colleagues to diagnose issues
Interact with others to facilitate and promote the effective use of information technology
Evaluate requests for new and changes to existing computer hardware, software, and peripherals and make the appropriate recommendations
Provide information and assistance to others regarding the use of hardware and software
Perform routine technical tasks related to the maintenance and administration of a workgroup or department including, but not limited to, assigning passwords, purging print queues, enabling and disabling accounts, and monitoring scheduled backups
Update and maintain a complete inventory of computer hardware, software, and peripherals
Plan, schedule, and monitor own work within short time horizons
Organize individual time, work and resources to accomplish objectives in the most effective and efficient way
Maintain records and prepare documentation related to activities, including resources such as web pages and databases
Ensure users receive information on system updates, errors and features
Remain current with frequent developments in the field of information technology
Provide direction to others on how to carry out work tasks
Ensure adherence to quality standards and procedures for short-term staff
Requirements
Bachelor's degree in Computer Science or related field of study
3 years of relevant experience
Application Process
Submit your application online
About the Company
The Engineering IT team supports the core academic mission of the Faculty of Engineering by enabling high-quality teaching, learning, and research through reliable, secure, and innovative technology services. It is part of a larger, campus-wide McMaster IT community that incorporates institutional IT standards as well as enterprise-wide systems, including Microsoft productivity tools and Campus Relationship Management (CRM).
