Information Technology Analyst

About This Role

This Information Technology Analyst role strengthens essential technology services and helps shape how the City works. It combines advanced systems support with meaningful improvements in automation, cybersecurity, cloud services, and the responsible use of artificial intelligence. The Analyst evaluates, implements, maintains, and improves information systems while providing responsive technical assistance to City staff.

Responsibilities

• Administer and support enterprise applications, servers, networks, and cloud platforms, including Microsoft 365, Azure, and the City’s Tyler enterprise finance system
• Use scripting, programming, integrations, and automated workflows to improve efficiency, reliability, and reporting
• Support cybersecurity, identity and access management, system monitoring, and disaster recovery and business continuity efforts
• Evaluate AI and other emerging technologies for operational value, with attention to accuracy, privacy, security, and responsible use
• Coordinate technology projects, upgrades, migrations, vendor services, documentation, and staff training
• Provide hands-on hardware, software, telecommunications, and audiovisual support, including technology for City Council meetings

Requirements

• At least three years of professional experience providing analytical support to IT enterprise systems
• Education equivalent to a bachelor’s degree in computer information systems or a closely related field (other combinations of experience and training that provide the required knowledge and abilities may qualify)
• California driver’s license and proof of insurance
• Self-motivated, analytical IT professional who takes ownership of assignments and completes projects with minimal direction
• Positive attitude, strong work ethic, sound judgment, and respect for confidentiality
• Ability to build productive relationships, explain technical issues clearly, and approach both complex projects and routine support with the same commitment to service
• Brings ideas forward, welcomes feedback, and remains adaptable
• Understanding of municipal processes, budget constraints, and the importance of dependable public service

Nice to have:

• Microsoft 365, Azure, cloud administration, and enterprise application support
• Scripting, programming, workflow automation, and systems integration
• Practical use or evaluation of AI tools to improve work processes
• Cybersecurity, identity and access management, and risk reduction
• Project coordination, vendor management, and support for users with varying technical abilities
• Public sector technology
• Current industry certifications in systems, networking, cybersecurity, cloud administration, or related technologies, including Microsoft, CompTIA Network+ or Security+, Cisco, Fortinet, VMware, or equivalent credentials