About This Role
This role is responsible for the overall planning, organizing, and execution of all IT functions at Lost Rivers Medical Center (LRMC). It involves directing all IT operations to meet customer requirements, as well as supporting and maintaining existing applications and developing new technical solutions.
Responsibilities
- Analyze complex business needs presented by the user community and/or clients and recommend technical solutions
- Ensure the consistency and maintainability of existing applications by creating, maintaining, and enforcing standards/procedures for implementing technical solutions
- Direct operations in executing production tasks according to the documented schedule that meets or exceeds customer expectations
- Produce detailed timeline for each application release and implement effective project control by monitoring the progress of the software release and reporting the status
- Direct and prioritize the workload of subordinate personnel
- Review all designs, code and unit test plans where applicable
- Approve all business requirements prior to the technical solution
- Participate on all hardware and software evaluations and maintain vendor contracts
- Represent the IT function at customer review meetings when appropriate
- Direct education programs for staff
- Perform liaison duties between users, operations, and programming personnel in the areas of system design, modifications or troubleshooting
- Install and configure computer hardware, software, systems, networks, printers and scanners
- Plan and undertake scheduled maintenance upgrades
- Talk to clients and computer users to determine the nature of problems
- Respond to breakdowns
- Investigate, diagnose and solve computer software and hardware faults
- Repair equipment and replace parts
- Agree timescales
- Obtain replacement or specialist components, fixtures or fittings
- Check computer equipment for electrical safety
- Maintain records of software licenses
- Manage stock of equipment, consumables and other supplies
Requirements
- Experience in implementing effective and innovative software development methodologies
- Operations experience in a production environment
- Proven ability to lead a progressive IT group
- Ability to communicate technical concepts to technical and non-technical audiences
- Solid writing skills
- Ability to manage multiple concurrent projects and motivate professional staff
- Analytical and problem-solving skills
- Demonstrated aptitude for learning new technologies