Information Specialist

About This Role

This Information Specialist role supports the National Institute of Corrections (NIC) Information Center by providing research, reference, and knowledge management services to corrections professionals nationwide. The position directly supports NIC’s mission to deliver training and technical assistance that improve correctional practices and outcomes across the United States. The specialist will serve as a key member of the NIC Information Center team, delivering high-quality research support, managing knowledge resources, and assisting with information access and dissemination. This role requires strong research, analytical, and communication skills, along with the ability to support a high-volume, mission-driven information environment.

Responsibilities

• Respond to complex information requests from federal, state, local, tribal, and other corrections professionals
• Conduct in-depth research on corrections-related topics, including operations, reentry, and evidence-based practices
• Locate, evaluate, and synthesize information from multiple research sources and databases
• Support daily operations of the NIC Information Center, including virtual and physical collections
• Catalog and index materials using established library standards and metadata best practices
• Maintain and update internal knowledge repositories and databases
• Manage access to online research tools, databases, and digital library collections
• Assist with updates to NIC websites and digital platforms
• Support information systems, online tools, and virtual resource access
• Support NIC-sponsored webinars, trainings, and learning events
• Provide user assistance and guidance on accessing NIC resources
• Support outreach initiatives to increase awareness and utilization of NIC services
• Track service usage, inquiries, and performance metrics
• Prepare basic reports to support program evaluation and continuous improvement

Requirements

• Master’s degree in Library/Information Science (MLIS) or related field from an ALA-accredited institution OR degree in Public Administration or related discipline
• Minimum of 3 years of experience in a library, academic, or public administration environment
• 2-3 years of experience providing reference and research services in a research, academic, or government library setting
• Demonstrated ability to develop effective search strategies and retrieve information from diverse research resources
• Strong ability to analyze, summarize, and synthesize complex information
• Excellent written and verbal communication skills, including public speaking ability
• Ability to obtain and maintain a U.S. government security clearance