Supporting the company's technology needs, this role acts as the hands-on technical backbone, ensuring reliability and security while leading modernization projects such as migrating from on-premises storage to a Microsoft 365 cloud model. The position combines systems administration, end-user support, and cybersecurity hygiene within a small, mission-driven nonprofit, translating organizational needs into sustainable, well-documented systems and clear user guidance.
Responsibilities
Administer Microsoft 365 and Entra ID (Azure AD), including user lifecycle, licensing, security groups, MFA, Conditional Access, and identity governance
Configure and maintain Exchange Online, SharePoint, Teams, and OneDrive; implement device encryption, patching, and email security
Use PowerShell and Microsoft Graph (or comparable tools) for light automation, reporting, and bulk administrative tasks
Plan and lead the transition from on-premises NAS to a hybrid local-and-cloud storage model (e.g., SharePoint, OneDrive, Azure Files), including information architecture, permissions, sync strategy, retention, backups, and user training
Document architecture, processes, and user guidance to support long-term stewardship of research data
Configure and maintain SharePoint access controls and audit logging to provide staff with transparent, reviewable records of user activity within designated folders
Manage staff onboarding and offboarding for electronic equipment and accounts—ensuring email archive retention, Teams chat preservation, OneDrive file transfer, and timely license reassignment or deactivation in accordance with IERC data governance policies
Provision and configure new laptops and desktops from unboxing through full deployment, including Microsoft 365 account creation, Outlook and Teams setup, OneDrive sync, and device security enrollment, ensuring each staff member is fully operational from day one
Provide responsive Tier 1 and Tier 2 end-user support across Windows and macOS environments
Standardize, purchase, deploy, and support peripherals; manage asset inventory, warranties, and RMAs; maintain spares and loaner equipment
Set up and support conference room A/V, printing, and hybrid or remote workstations
Coordinate technical integrations so that field data collection tools work smoothly with IERC's storage systems and workflows
Promote security best practices (MFA, secure sharing, password management) and conduct phishing simulations and security awareness reminders for staff
Maintain an incident response playbook and serve as first responder for suspected security incidents
Implement and test cloud and on-site backups, retention policies, and restore procedures
Apply appropriate controls for sensitive or restricted datasets (including potential law-enforcement-sensitive data) and align with IERC policies, data-sharing agreements, and grant requirements
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Coordinate ISP, firewall, Wi-Fi, VPN, VLAN/guest network, DNS/DHCP, and SSL/TLS certificate management; engage managed service providers (MSPs) for specialized projects
Source quotes (including nonprofit pricing), manage software and service renewals, and support grant-related technology budgeting
Coordinate with external IT contractors and vendors to ensure digital data collection platforms and modules integrate with internal systems
Support the conceptual design and integration oversight of IERC's public-facing website, ensuring applications, plugins, and platform dependencies remain current, functional, and properly configured
Serve as a first responder for website instability or outages, coordinating with vendors or hosting platforms to restore functionality with minimal disruption
Oversee and streamline IERC's digital platforms—including website infrastructure, online store integrations, and associated vendor or third-party services—ensuring platform stability, accurate content and listing updates, and a reliable, professional public-facing presence
Maintain clear documentation of systems, configurations, and procedures
Provide staff training and reference materials calibrated to varied technical comfort levels
Requirements
Two or more years of hands-on IT administration experience in a small-team or solo-admin environment; nonprofit or research experience a plus
Relevant Microsoft certifications (e.g., MS-900, MD-102, MS-102) or equivalent demonstrated hands-on experience
Proven experience with server-to-cloud migrations (e.g., SharePoint and OneDrive, Known Folder Move, drive-mapping strategies)
Strong written and verbal communication, documentation, and training skills, with the ability to support non-technical users effectively
Valid California driver's license and a clean driving record (occasional travel to local sites and vendors using organization vehicles)
Nice to have:
Associate or bachelor's degree in Information Technology, Computer Science, or a related field
Familiarity with data governance and classification, handling restricted datasets, and basic incident response
Scripting and automation (PowerShell), light Microsoft Graph or API reporting, and familiarity with Azure Files or cloud-hybrid storage appliances
Experience with nonprofit tooling (donor CRM, bulk email), PCI-aware workflows, and conference room A/V
Benefits
Flexible schedule
Paid time off
Important Details
Duration: estimated to be 16 months, based on grant funding and periodically reviewed for extension
About the Company
IERC performs ecological research and compiles, organizes, and disseminates the results to increase scientific knowledge for the public, advance the management and conservation of wildlife species and their communities, and enhance overall ecosystem health and conservation.