About This Role
This night-shift post on the cardiac ward pairs patient care with mentoring new nurses.
Responsibilities
- Coordinate and schedule comprehensive one-week implementation programs for new clients
- Send training invitations to all corresponding roles and stakeholders for role-specific sessions
- Conduct multiple daily training sessions throughout the implementation week
- Lead kickoff meetings to set expectations and implementation goals
- Facilitate closing meetings with engaging activities and swag distribution
- Deliver role-specific training tailored to different user types (clinicians, administrators, billing staff, etc.)
- Serve as primary point of contact during the training and go-live phase
- Strategize and schedule Data Migration from old software to new and perform Census Import
- Develop and maintain training schedules that accommodate client availability
- Coordinate with internal teams to ensure seamless handoff from Onboarding Specialists
- Monitor training progress and adjust delivery methods as needed
- Provide exceptional customer experience during the critical implementation phase
- Address training-related questions and concerns in real-time
- Create positive, engaging learning environments that build user confidence
- Document training completion and user readiness assessments
- Facilitate smooth transition to ongoing support and customer success teams
- Maintain accurate records of training sessions and attendance
- Update project management systems with implementation progress
- Provide post-training recap materials and resources
- Create customized training materials when standard offerings don't meet specific client needs
Requirements
- 1+ year(s) experience in software training, implementation, or customer education
- Strong presentation and facilitation skills with ability to engage diverse audiences
- Experience training healthcare professionals or clinical staff
- Excellent project coordination and scheduling abilities
- Ability to learn complex software platforms quickly and teach others effectively
- Superior communication skills with both technical and non-technical audiences
- Experience with virtual training platforms and tools
Nice to have:
- 3+ years experience in software training, implementation, or customer education
- Bachelor's Degree in Education, Healthcare Administration, or related field
- Experience with EMR/EHR systems in behavioral health or mental health settings
