Implementation Specialist

About This Role

This role is integral to setting customers up for long-term success with Lucid Software's products by providing an efficient, best-in-class onboarding experience. The specialist will impact the business by giving customers the foundational knowledge they need to effectively use and adopt the Lucid suite of products.

Responsibilities

• Provide a highly-efficient, best-in-class onboarding experience for a high-volume segment of new Lucid customers, setting foundational success and priming for future growth
• Develop a strong understanding of customer’s business objectives, as well as industry best practices to effectively onboard customers at scale
• Utilize this understanding to craft onboarding strategies that facilitate customer success in implementing the Lucid suite of products and achieving their objectives
• Plan, coordinate, and execute the secure migration of customer data between different data residency regions, working closely with clients and internal teams to ensure data integrity and minimal disruption
• Serve as the primary technical point of contact during implementation, responding to and resolving a defined scope of technical requests related to setup, configuration, and user management including SSO and SCIM configurations, integrations, account consolidations, etc.
• Plan, participate in, and actively manage tests of new onboarding approaches, tools, and workflows aimed at improving efficiency, reducing time-to-value, and increasing Lucid key performance indicators
• Work in the office on Tuesdays and Thursdays to more effectively collaborate with other colleagues in the Revenue Organization

Requirements

• Bachelor's degree with strong academic performance
• Proven ability to rapidly master complex software and a genuine drive to become a subject matter expert on the Lucid suite of products and our partner integrations
• Meticulous attention to detail with experience managing multiple projects, competing priorities, and project timelines
• Demonstrated consultative approach to communication; able to guide discussions, listen attentively to uncover root challenges, and ask thoughtful questions that foster trust and clarity
• Strong communication skills, both written and verbal, with a demonstrated ability to create and deliver presentations that translate complex technical subjects for non-technical end users

Nice to have:

• 2+ years of experience in a client-facing role; preferably in an implementation, customer success, technical solutions, or technical support capacity
• A strong technical aptitude and passion to become a subject matter expert on the Lucid suite of products and our partner integrations
• Experience in one or more of the following areas is a plus: innovation, organizational agility, software architecture, digital transformation, cloud migration, product development, change management, Hybrid work, etc.