About This Role
This role supports the pre and post-implementation process for Solera products, acting as a technical customer-facing expert. It involves gathering customer requirements, documenting test scenarios, and collaborating with various internal teams to deliver customer-focused implementation and configuration strategies.
Responsibilities
- Support the pre and post-implementation process following all established implementation processes
- Act as a technical customer-facing expert, able to communicate clearly and easily with mainly technical contacts
- Support on gathering all customer requirements to deliver a thorough and customer-focused implementation and configuration strategy
- Document test scenarios of configuration to support QA
- Act as a Subject Matter Expert (SME) in a number of Solera products, particularly understanding the configuration and integration capabilities
- Collaborate with both configuration and training to support customer requirements understanding and the broader Solera team to deliver new product developments
- On occasion, train the customer on the newly delivered configuration
- Support in cross-functional alignment with product and sales, to ensure alignment on roadmap
- Provide support on customer deliveries and SME products
- Support and collaborate on the generation of all Professional Services documentation
Requirements
- Hands-on experience in P&C or auto claims operations in Mexico (former adjusters, claims analysts, or appraisers)
- High executive presence and structured communication when working with enterprise clients
- Quick learner capable of becoming a power user of our software interface
- 4-6 years of experience in large transformation programs, utilising high-performing teams, ideally leveraging agile methodology
- Technical requirements gathering or business analysis experience, ideally in Automotive or Insurance markets, able to ‘think out of the box’ to deliver value solutions to customers
- Excellent customer facing skills, collaboration and communication
- Strong interpersonal skills, able to build relationships within the Professional Services team, passionate about collaborating and communicating mainly with internal stakeholders
- Meticulous attention to detail
Important Details
- Relationship with other Solera Departments / Customers
- Product and Development; Customer Support
- On occasion attend meetings with Sales and Final Customers
About the Company
Solera provides products, particularly understanding the configuration and integration capabilities.
