Implementation Specialist

About This Role

This role involves installing software from various vendors to support iWAREHOUSE product sales and training customers on hardware/software interfaces. The specialist will also provide ongoing backend support as needed. The position is for a dynamic individual to join the Systems team.

Responsibilities

• Work with the iWAREHOUSE sales project team prior to sale to ensure current system requirement information and understand product functionality
• Collaborate with the customer and their IT staff during implementation to establish the required environment for connecting iWAREHOUSE hardware to the customer network, servers, and client computers
• Train, or assist in training, on the truck hardware interface and available software once iWAREHOUSE is installed
• Conduct web-based training as needed to support iWAREHOUSE products
• Assist Raymond West field technicians in answering IT-related questions about iWAREHOUSE products

Requirements

• Excellent written and verbal communication skills
• Excellent organizational time management skills
• Proficient in Microsoft Office Suite and similar software
• Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals
• Ability to speak effectively before groups of customers, all levels of management, and employees of Raymond West and Raymond Factory
• Must be able to maintain effective working relationships with employees, co-workers, and managers in other departments
• Must be willing to work off-hours as specific needs dictate and willing to assume more responsibility as required
• Proficient in IT aspects: setting up permissions, server setup (both virtual and physical), Wi-Fi connectivity, software installation, and customer support
• Experience with MS Windows OS, command line network troubleshooting (ping, ipconfig, tracert, etc.), TCP/IP protocol, network encryption (WPA, WPA2, Enterprise level with and without cert files)
• Willing to attend seminars and classes to update/improve various skills
• Capable of making sound decisions taking into consideration relevant facts and conditions
• Professional appearance in accordance with company policies
• Willing to travel out of town overnight as necessary
• Able to deal with customers via phone, email, and/or web-based interface
• Willing and able to learn quickly and perform accurately and neatly with a degree of flexibility
• Strong interpersonal skills
• Willing to comply with the employee handbook
• Must be able to be insured by Raymond West
• Capable of passing a pre-employment physical and drug screen