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As an Implementation Specialist at Dockwa, you will own the critical bridge between sale and success, transforming new marina customers from contract signature to confident, productive platform users. You'll guide marinas through product configuration, data migration, system integration, and training, ensuring every implementation is tailored, timely, and sets the foundation for long-term retention. This role reports to the Customer Success leadership team and sits at the intersection of Sales, Product, and ongoing Customer Success.
Dockwa is reshaping the $60+ billion marine industry, holding a category-defining position in a fragmented industry ready for transformation. The company aims to become the default operating layer for the marina industry, which is experiencing a generational shift and accelerating private equity consolidation.
